Cloud Adoption Manager – T Cloud Public (Customer Success | Sovereign Cloud)

T-Systems Nederland B.V.; Utrecht; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary + variable pay

Career development opportunities

Job summary

T-Systems Netherlands is building T Cloud Public, a sovereign public cloud for security‑ and compliance‑sensitive deployments. We seek a commercially minded Cloud Adoption Manager to lead a Netherlands portfolio, map adoption roadmaps, identify migration opportunities and drive measurable platform growth.

You will engage senior stakeholders, balance technical credibilty with commercial insight, and collaborate with cloud architects, sales and group teams to remove adoption barriers.

Qualifications

• 3–5 years of experience in cloud adoption, cloud consulting, technical account management, cloud sales or enterprise customer success.
• Experience with major hyperscalers (Microsoft Azure, AWS, Google Cloud).
• Experience developing cloud adoption roadmaps and migration business cases.
• Strong understanding of IaaS, PaaS, container platforms, hybrid cloud and sovereign cloud.
• Fluency in Dutch and English.

Responsibilities

• Build customer-specific adoption roadmaps and identify workload migration opportunities.
• Drive adoption and consumption growth targets across a portfolio of T Cloud Public customers.
• Engage with CIOs, CTOs, cloud architects, platform owners and business stakeholders to translate ambitions into concrete actions.
• Lead adoption workshops, governance sessions and quarterly business reviews to advance customers toward next milestones.
• Capture voice of the customer and feed improvements to product teams.

Job description

"Drive workload migration. Grow platform consumption. Accelerate cloud transformation."

Winning a customer is only the beginning. The real opportunity starts when customers move meaningful workloads to the cloud, adopt new platform capabilities and continue expanding their cloud usage.

T-Systems Netherlands is building and growing T Cloud Public: our sovereign public cloud proposition for organisations that require security, compliance, resilience and control over their data and digital infrastructure.

To accelerate adoption among our Dutch enterprise customers, we are looking for a commercially minded and technically credible "Cloud Adoption Manager".

This is not a traditional Customer Success Manager role focused primarily on relationship management, service reviews or customer satisfaction. Your mission is clear: help customers move more workloads to T Cloud Public and turn their cloud ambitions into measurable platform adoption and consumption growth.

About the role:

As Cloud Adoption Manager, you will manage a portfolio of T Cloud Public customers in the Netherlands.

You will build customer-specific adoption roadmaps, identify workload migration opportunities and create momentum around cloud transformation. You will engage with CIOs, CTOs, cloud architects, platform owners and business stakeholders to understand their priorities, challenge their plans and help them make concrete adoption decisions.

You will combine customer engagement, cloud knowledge and commercial insight. You understand that a strong customer relationship is important, but that the real measure of success is what the customer achieves on the platform.

You will work closely with our cloud architects, sales organisation, partner ecosystem and T-Systems Group teams to remove adoption barriers and create the conditions for sustainable growth.

What you will own:

• Customer cloud adoption strategy: You will build and execute a structured adoption roadmap for each customer. This roadmap identifies which workloads can move to T Cloud Public, in what sequence, under which conditions and within what timeframe. You will ensure that roadmaps lead to decisions and execution, rather than remaining strategic documents.
• Workload migration pipeline: You will proactively identify workloads that could be migrated from on-premises environments, legacy platforms or competing cloud providers. Together with technical and commercial specialists, you will help develop the business case, migration approach and stakeholder commitment required to move these workloads to T Cloud Public.
• Consumption and platform growth: You will take ownership of adoption and consumption growth targets across your customer portfolio. You will analyse consumption trends, identify growth opportunities and intervene early when adoption slows down. You do not simply report a lack of progress; you develop and execute a plan to restore momentum.
• Executive and technical stakeholder engagement: You will build trusted relationships with CIOs, CTOs, cloud architects, platform owners and other senior stakeholders. You can move confidently between strategic conversations about digital sovereignty, cloud transformation and business value, and more detailed discussions about platforms, workloads, migration dependencies and adoption blockers.
• Adoption workshops and governance: You will lead cloud strategy sessions, adoption workshops, executive reviews and quarterly business reviews. These sessions should move customers towards their next adoption milestone, create clear accountability and translate ambitions into concrete actions.
• Early identification of adoption risks: You will identify under-utilised capabilities, stalled migrations, organisational barriers and strategic drift at an early stage. You will bring the right technical, commercial or executive stakeholders together to resolve these issues before they affect the customer relationship or growth potential.
• Voice of the customer: You will translate customer feedback, adoption barriers and capability gaps into structured input for the T Cloud Public team and T-Systems Group product organisation. This allows us to continuously improve our proposition and better respond to the requirements of the Dutch market.

What you bring:

• You have at least 3–5 years of relevant experience in cloud adoption, cloud consulting, technical account management, cloud sales or enterprise customer success.
• More importantly, you can demonstrate how your work resulted in concrete customer outcomes such as workload migrations, increased cloud usage, platform expansion or commercial growth.
• Direct experience working at or with a major hyperscaler such as Microsoft Azure, AWS or Google Cloud.
• Experience developing and presenting cloud adoption roadmaps and migration business cases.
• A solid understanding of enterprise cloud environments, including IaaS, PaaS, container platforms, hybrid cloud and sovereign cloud.
• The ability to identify workloads and use cases that can realistically be migrated to a cloud platform.
• Familiarity with cloud economics, including TCO analysis, consumption-based pricing, ARR, NRR and the financial drivers behind migration decisions.
• Experience working with senior technical and executive stakeholders.
• The ability to interpret consumption data, recognise growth signals and take proactive action.
• Strong presentation, facilitation and stakeholder management skills.
• Professional fluency in both Dutch and English.

Experience in sovereign cloud, regulated industries or security- and compliance-sensitive environments is a strong advantage.

Your approach:

You are motivated by measurable customer outcomes. You define success through workloads migrated, capabilities adopted and consumption grown—not simply through the number of meetings held.

You challenge customers constructively. You are comfortable asking difficult questions about their cloud ambitions, internal commitment, decision-making and execution.

You bring structure to complexity. You can turn broad cloud ambitions into a credible, sequenced and executable adoption roadmap.

You are proactive and commercially aware. You recognise opportunities before they become obvious and act before adoption problems escalate.

You communicate with warmth and directness. Customers trust you because you provide honest advice and help them make progress, even when the conversation is challenging.

How success will be measured:

- Growth in cloud consumption and recurring revenue across your customer portfolio.

- The number of new workloads migrated or onboarded.

- Completion of agreed customer adoption milestones.

- Increased use of platform services and capabilities.

- Customer retention and net revenue retention.

- The value and quality of the identified workload migration pipeline.

- The ability to remove adoption blockers and accelerate customer decision-making.

What we offer:

You will join T Cloud Public at an important stage of its development in the Netherlands.

This means you will have the opportunity to influence how we engage with customers, structure adoption programmes and build a successful sovereign cloud business in the Dutch market.

- A senior role with a clear and measurable mission.

- Real ownership of customer adoption and platform growth.

- Access to the T-Systems Group cloud portfolio, hyperscaler partnerships and Deutsche Telekom network.

- The opportunity to work with large enterprise and public-sector organisations.

- A collaborative and experienced international team.

- A competitive salary and variable compensation package.

- Flexible and hybrid working arrangements.

- Regular engagement with customers across the Netherlands.

- Opportunities for professional development within T-Systems and Deutsche Telekom.

Interested?

Are you ready to help enterprise customers turn their cloud strategy into concrete adoption, workload migration and measurable growth?

We look forward to receiving your application.

At T-Systems Netherlands, we believe that diverse teams create stronger solutions. We welcome applicants from different backgrounds, experiences and perspectives. Even when you do not meet every requirement, we encourage you to apply when you believe your experience, motivation and approach will enable you to succeed in this role.

**Acquisition in response to this vacancy is not appreciated.**