Clink all-rounder

Clink Hostels; Amsterdam; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Free accommodation

Discounted accommodation for friends &

50% off food & beverages

€400 backpacker experience anniversary

Up to 20 hours of volunteering peryear

Employee Referral Scheme

Employee Assistance Program

Social events

Job summary

Clink Hostels in Amsterdam is seeking an all-rounder to welcome guests and shape a vibrant, social atmosphere. You’ll help across the hostel, from check-in to bar and breakfast, creating memorable stays and connections among travelers.

Ideal candidates are sociable, quick to learn, and passionate about travel. No strict prior hospitality experience required, but a love for the city and people helps you thrive in this lively environment.

Qualifications

• Experience in hospitality, tourism, or events is helpful but not required.
• Strong interpersonal and problem-solving skills.
• Willingness to learn and adapt in a fast-paced hostel environment.

Responsibilities

• Greet and serve travelers with a warm, friendly, authentic attitude.
• Work across hostel areas (bar, reception, café, breakfast).
• Assist guests checking in and offer upgrades like breakfast or late checkout.
• Create a relaxed, social atmosphere to encourage guest connections.
• Upsell in a natural, helpful way (late checkouts, drinks, events).
• Handle complaints with empathy and ensure guests feel heard.
• Collaborate with team to ensure a seamless guest experience.
• Learn new skills (coffee, drinks, problem solving) as needed.
• Support events and share local tips and recommendations.

Skills

Hospitality experience

Customer service

Communication skills

Team player

Job description

Clink all-rounder You're the first person our guests meet when they walk through our doors. You set the tone, create the vibe, and make sure people feel welcome the second they walk in. You're not just on top of check-in or serving coffee - you're the reason someone leaves their room, joins the karaoke night, or ends up with three new travel buddies to explore the city. This isn't a role where you stand behind a desk waiting for things to happen. You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with your colleagues to make a truly memorable guest experience. Your job is making sure travelers leave wanting to tell their friends about it and book their next stay.

What you’ll actually be doing:

• Customer service is key and your role will revolve around greeting and serving travelers with a warm, friendly and authentic attitude.
• Working across areas of the hostel like the bar, check-in area, café, breakfast etc.
• Supporting guests who are checking in, offering upgrades like breakfast or late checkout and genuinely creating a connection with the guest.
• Help us to curate the vibe of the hostel by creating a relaxed, friendly and social atmosphere where guests feel encouraged and supported to connect with fellow travelers.
• Upselling in a way that that feels natural and helpful - spotting opportunities for late checkouts, bar visits, coffees, or promoting our in-house events.
• Handling complaints and issues with genuine empathy - making sure travelers feel heard and supported.
• Working as a team to help create a seamless guest experience.
• Learning new skills as needed such as making coffees, pulling pints or solving problems.
• Supporting our events, having real conversations, helping travelers feel part of something bigger
• Share local knowledge: Offer local tips, recommendations on restaurants, culture, nightlife and hidden gems in the city, even helping to book experiences or events.
• Helping guests have the kind of stay they'll leave a 5-star review about!

You are:

• A confident, sociable communicator who gains energy in busy environments
• Passionate about travel, local culture, and connecting people (experience in hospitality, tourism, or events helps but isn't essential)
• Genuinely interested in making travelers’ stays memorable
• A quick learner who's comfortable with new tech and systems while balancing guest interaction
• Someone who actually loves the city and wants to share it with travelers
• Ready to get involved - attend social events, share ideas, be part of the crew
• Up for learning and growing through training and internal opportunities
• Excited to work with a diverse team that celebrates individuality and different perspectives

Your profile

This is hostel life, but not as you know it. Solo travellers find their people, the city's underground finds its stage, and two nights turn into five. Come for a bed. Leave with a story.

Why us?

• Fun and social work environment
• Free and discounted accommodation for you and discounted accommodation for friends and family
• 50% off food and beverage offering
• Celebrate your 1-year anniversary with a €400 backpacker experience
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Employee Assistance Program
• A variety of social events

About us

At Clink Hostels, we love working with people who are passionate about the guest experience. Our team come from all walks of life and bring their unique experience and perspectives to make a genuine impact on the people who stay with us.

If you would like to be part of a journey whether it’s in your own career or one of our guests’ journeys, check out our open job listings.