Clinic Manager - The Hague

Impress; Den Haag; On-site; Confidential; Full time

Benefits offered by this job

International multicultural team

Incentive program linked to KPIs

Modern dental centres

Career development opportunities

Job summary

Impress in The Hague is seeking a Clinic Manager to lead a multidisciplinary team at our state-of-the-art dental centre. You will oversee sales performance, staffing, budgets, and customer journey excellence to strengthen our brand in the Netherlands.

The ideal candidate has 2+ years in a similar role, fluent English, and a proactive, enthusiastic attitude. Dutch language skills are a plus, and experience in luxury, dental, or medical clinics is preferred.

Qualifications

• 2+ years of experience in a similar role.
• Sales-oriented and able to work independently.
• Professional level of English.
• Previous experience in luxury, dental and medical clinics is preferred.
• Positive, curious, and enthusiastic attitude.
• Nice to have: professional level of Dutch.
• Proficiency in reporting on Google Sheets.

Responsibilities

• Oversee the clinic's sales performance within your area of responsibility.
• Lead a team of professionals, including doctors, hygienists, and sales associates.
• Communicate the company’s vision, motivate teams, and ensure outstanding team performance.
• Monitor daily and weekly sales plans and conversion rates for both sales associates and doctors.
• Take responsibility for the clinic's budget and achievements, track conversion rates, develop improvement plans, and implement them.
• Build genuine connections with customers, ensuring they remain enthusiastic about their journey toward a more confident smile.
• Ensure adherence to sales processes and proper follow-up procedures.
• Resolve escalated patient concerns or issues.
• Organize clinic teams, including sales, nurses, hygienists, and doctors; ensure staffing needs are met and create schedules.
• Participate in hiring, training, feedback sessions, and contract terminations.
• Guarantee compliance with health regulations and protocols.
• Contribute to marketing activities, host influencers, and participate in photo sessions, which may include creating social media content.
• Deliver a seamless customer experience throughout their journey.
• Maintain clinics at 100% aesthetic standards and achieve the highest NPS (Net Promoter Score).

Skills

Sales leadership

Team management

English proficiency

Independent working

Digital reporting

Dutch language (nice to have)

Tools

Google Sheets

Job description

We believe everyone deserves a smile that makes them happy! Since 2019, we have been offering high-quality invisible orthodontic care with cutting-edge technology. Now present in 8 countries with over 140 clinics, our mission is to improve the health and quality of life of our patients worldwide.

We are looking for a Clinic Manager in The Hague.

Will you join us?

Responsibilities

• Oversee the clinic's sales performance within your area of responsibility.
• Lead a team of professionals, including doctors, hygienists, and sales associates.
• Communicate the company’s vision, motivate teams, and ensure outstanding team performance.
• Monitor daily and weekly sales plans and conversion rates for both sales associates and doctors.
• Take responsibility for the clinic's budget and achievements, track conversion rates, develop improvement plans, and implement them.
• Build genuine connections with customers, ensuring they remain enthusiastic about their journey toward a more confident smile.
• Ensure adherence to sales processes and proper follow-up procedures.
• Resolve escalated patient concerns or issues.
• Organize clinic teams, including sales, nurses, hygienists, and doctors; ensure staffing needs are met and create schedules.
• Participate in hiring, training, feedback sessions, and contract terminations.
• Guarantee compliance with health regulations and protocols.
• Contribute to marketing activities, host influencers, and participate in photo sessions, which may include creating social media content.
• Deliver a seamless customer experience throughout their journey.
• Maintain clinics at 100% aesthetic standards and achieve the highest NPS (Net Promoter Score).

Requirements

• 2+ years of experience in a similar role.
• Sales-oriented and able to work independently.
• Professional level of English
• Previous experience in similar industries like luxury, dental and medical clinics.
• Positive, curious, and enthusiastic attitude.
• Proficiency in reporting on Google Sheets.
• Nice to have: professional level of Dutch

What We Offer

• Unique working conditions as part of an international and multicultural team.
• Cutting-edge technology.
• Incentive program linked to KPIs.
• Benefits related to our treatments, aligners, and products.
• Modern, fully renovated dental centres.
• Career development opportunities and room for growth.

Please note that, unfortunately, we cannot provide visa sponsorship and candidates must be able to provide proof of their eligibility to work in The Netherlands.

At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply regardless of race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.