Clinic Manager, Orthodontic Care & Growth

Impress; Den Haag; On-site; Confidential; Full time

Benefits offered by this job

International multicultural team

Incentive program linked to KPIs

Modern dental centres

Career development opportunities

Job summary

Impress in The Hague is seeking a Clinic Manager to lead a multidisciplinary team at our state-of-the-art dental centre. You will oversee sales performance, staffing, budgets, and customer journey excellence to strengthen our brand in the Netherlands.

The ideal candidate has 2+ years in a similar role, fluent English, and a proactive, enthusiastic attitude. Dutch language skills are a plus, and experience in luxury, dental, or medical clinics is preferred.

Qualifications

• 2+ years of experience in a similar role.
• Sales-oriented and able to work independently.
• Professional level of English.
• Previous experience in luxury, dental and medical clinics is preferred.
• Positive, curious, and enthusiastic attitude.
• Nice to have: professional level of Dutch.
• Proficiency in reporting on Google Sheets.

Responsibilities

• Oversee the clinic's sales performance within your area of responsibility.
• Lead a team of professionals, including doctors, hygienists, and sales associates.
• Communicate the company’s vision, motivate teams, and ensure outstanding team performance.
• Monitor daily and weekly sales plans and conversion rates for both sales associates and doctors.
• Take responsibility for the clinic's budget and achievements, track conversion rates, develop improvement plans, and implement them.
• Build genuine connections with customers, ensuring they remain enthusiastic about their journey toward a more confident smile.
• Ensure adherence to sales processes and proper follow-up procedures.
• Resolve escalated patient concerns or issues.
• Organize clinic teams, including sales, nurses, hygienists, and doctors; ensure staffing needs are met and create schedules.
• Participate in hiring, training, feedback sessions, and contract terminations.
• Guarantee compliance with health regulations and protocols.
• Contribute to marketing activities, host influencers, and participate in photo sessions, which may include creating social media content.
• Deliver a seamless customer experience throughout their journey.
• Maintain clinics at 100% aesthetic standards and achieve the highest NPS (Net Promoter Score).

Skills

Sales leadership

Team management

English proficiency

Independent working

Digital reporting

Dutch language (nice to have)

Tools

Google Sheets

Job description

Impress in The Hague is seeking a Clinic Manager to lead a multidisciplinary team at our state-of-the-art dental centre. You will oversee sales performance, staffing, budgets, and customer journey excellence to strengthen our brand in the Netherlands.

The ideal candidate has 2+ years in a similar role, fluent English, and a proactive, enthusiastic attitude. Dutch language skills are a plus, and experience in luxury, dental, or medical clinics is preferred.