Client Change Specialist, Assistant Vice President

STATE STREET CORPORATION; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

State Street Corporation is seeking an experienced Client Change Manager in Amsterdam to lead client change initiatives for custody, fund administration, and back-office operations. You will coordinate stakeholders, oversee governance, and deliver operational solutions aligning with client needs.

The role requires strong client-facing skills, English and Dutch language capabilities, and 5–7 years in financial services. This permanent position is based in our Amsterdam office.

Qualifications

• Bachelor degree or similar qualification.
• 5–7 years’ experience in the financial services sector.
• Experience managing client implementations, operational change, or strategic projects within financial services.
• Language: English & Dutch (preferable).

Responsibilities

• Manage the end-to-end lifecycle of client change initiatives.
• Coordinate and oversee all client change events, ensuring governance, tracking, reporting, and billing.
• Partner with clients and internal teams to design and implement custody and back-office solutions.
• Lead client change meetings, workshops, and project governance forums.
• Act as project lead or subject matter expert for strategic client change requests.
• Monitor risks, dependencies, and delivery milestones to ensure successful implementation.
• Provide management information and reporting on change activities and outcomes.
• Support and develop team members where applicable.

Skills

Stakeholder management

Client-facing

Communication

Leadership

Problem-solving

Project coordination

Education

Bachelor degree

Job description

Who we are looking for

We are seeking an experienced Client Change Manager with a strong background in custody, fund administration, asset servicing, or back-office operations within the financial services industry. The successful candidate will join the Netherlands Client Services team and be responsible for leading client change initiatives, coordinating stakeholders, and delivering operational solutions that support our clients' evolving needs.

Why this role is important to us

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• Manage the end-to-end lifecycle of client change initiatives.
• Coordinate and oversee all client change events, ensuring appropriate governance, tracking, reporting, and billing.
• Partner with clients and internal teams to design and implement custody and back-office solutions.
• Lead client change meetings, workshops, and project governance forums.
• Act as project lead or subject matter expert for strategic client change requests.
• Monitor risks, dependencies, and delivery milestones to ensure successful implementation.
• Provide management information and reporting on change activities and outcomes.
• Support and develop team members where applicable.

What we value

• Proven experience in custody, asset servicing, fund administration, securities operations, or back-office investment operations.
• Strong stakeholder management and client-facing skills.
• Excellent communication, influencing, and collaboration abilities.
• Strong organizational, leadership, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effectively manage complex client change programs, build strong relationships with clients and internal stakeholders, and deliver solutions that improve both the client experience and operational effectiveness.

Education & Preferred Qualifications

• Bachelor degree or similar qualification
• 5-7 years’ experience in the financial services sector
• Experience managing client implementations, operational change, or strategic projects within financial services.
• Language: English & Dutch (preferable).

Work Requirement

Role is a permanent position based in Amsterdam Office.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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