Client Operations Specialist

Insight Technology Solutions SL; Apeldoorn; On-site; EUR 35,000 - 50,000; Full time

Job summary

Insight Technology Solutions SL is looking for a dedicated individual in Apeldoorn to ensure exceptional sales support. The role encompasses responding to client queries, collaborating with internal teams for timely assistance, and overseeing sales processes. Candidates should be able to communicate effectively in Dutch and English and possess strong organizational skills.

This position requires a commitment to detail and the ability to manage multiple priorities while maintaining high service standards. Insight values diversity and encourages applicants from all backgrounds to apply.

Responsibilities

• Respond promptly to all client queries to optimise sales.
• Collaborate with departments to ensure timely client requests.
• Communicate with distributors and ensure client orders are shipped.
• Manage internal sales processes including orders and contracts.
• Actively manage support tickets and escalate as necessary.

Job description

Location: Apeldoorn - 2 days a week in office.

Responsibilities

• Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients in Dutch and in English language.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with Insight’s policies and procedures.
• Communicate directly with Insight’s distributors, chase and follow-up items as required to ensure all client orders are shipped in line with requirements.
• Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensure pricing and parts are updated and correct for clients to view them.
• Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and/or Executive Account Manager.

This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.