Client Change Specialist, Assistant Vice President

STATE STREET CORPORATION; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

State Street Corporation in Amsterdam seeks an experienced Client Change Manager to lead client change initiatives within custody, fund administration, and back-office operations. You will coordinate stakeholders and deliver operational solutions that meet evolving client needs.

The role requires 5-7 years in financial services, strong stakeholder and project governance skills, and fluency in English and Dutch.

Qualifications

• Bachelor degree or similar qualification.
• 5-7 years’ experience in the financial services sector.
• Experience managing client implementations, operational change, or strategic projects within financial services.
• Strong stakeholder management and communication skills.
• English & Dutch language skills preferred.

Responsibilities

• Manage the end-to-end lifecycle of client change initiatives.
• Coordinate and oversee all client change events, governance, tracking, and billing.
• Partner with clients and internal teams to design and implement custody and back-office solutions.
• Lead client change meetings, workshops, and governance forums.
• Act as project lead or subject matter expert for strategic client change requests.
• Monitor risks, dependencies, and delivery milestones to ensure successful implementation.
• Provide management information and reporting on change activities and outcomes.
• Support and develop team members where applicable.

Skills

Client change management

Stakeholder management

Change governance

Project leadership

Securities operations

English + Dutch

Education

Bachelor degree

Job description

Who we are looking forWe are seeking an experienced Client Change Manager with a strong background in custody, fund administration, asset servicing, or back-office operations within the financial services industry. The successful candidate will join the Netherlands Client Services team and be responsible for leading client change initiatives, coordinating stakeholders, and delivering operational solutions that support our clients' evolving needsWhy this role is important to usYou will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.What you will be responsible for:Manage the end-to-end lifecycle of client change initiatives.Coordinate and oversee all client change events, ensuring appropriate governance, tracking, reporting, and billing.Partner with clients and internal teams to design and implement custody and back-office solutions.Lead client change meetings, workshops, and project governance forums.Act as project lead or subject matter expert for strategic client change requests.Monitor risks, dependencies, and delivery milestones to ensure successful implementation.Provide management information and reporting on change activities and outcomes.Support and develop team members where applicable.What we valueProven experience in custody, asset servicing, fund administration, securities operations, or back-office investment operations.Strong stakeholder management and client-facing skills.Excellent communication, influencing, and collaboration abilities.Strong organizational, leadership, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Effectively manage complex client change programs, build strong relationships with clients and internal stakeholders, and deliver solutions that improve both the client experience and operational effectiveness.Education & Preferred QualificationsBachelor degree or similar qualification5-7 years’ experience in the financial services sectorExperience managing client implementations, operational change, or strategic projects within financial services.Language: English & Dutch (preferable).Work RequirementRole is a permanent position based in Amsterdam OfficeAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO Statement