Claims Handler II

MS Amlin; Rotterdam; On-site; EUR 55,000 - 80,000; Full time

Job summary

MS Amlin is seeking a Claims Handler – Hull (Marine) based in Rotterdam with a hybrid working pattern. You will manage hull-related claims end-to-end, working closely with brokers, underwriters, surveyors, and clients to assess and resolve complex, high-value claims.

The role offers exposure to technically challenging marine claims, supported by a team with extensive expertise, and provides opportunities for career development within a renowned marine insurance house.

Qualifications

• Around 3+ years’ experience in marine, hull, transport, cargo, or related claims.
• Genuine interest in developing deeper technical expertise.
• Strong analytical thinking and attention to detail.
• Collaborative and professional approach.

Responsibilities

• Managing hull-related claims end-to-end.
• Handling technically complex and high-value cases.
• Reviewing claim circumstances, policy coverage, documentation, and expert input.
• Working closely with brokers, underwriters, surveyors, and external specialists.
• Applying judgement to claims that may not always have a straightforward answer.
• Building trusted relationships internally and externally.
• Contributing to a collaborative, knowledgeable, and specialist claims environment.

Skills

Marine claims

Analytical thinking

Attention to detail

Collaborative approach

Ownership

Curiosity

Cargo/related claims experience

3+ years marine hull claims

Job description

Claims Handler – Hull (Marine) Location: Rotterdam Working pattern: Hybrid

About the role

As Claims Handler Hull, you will manage a portfolio of hull-related claims from first notification through to resolution. You will work closely with underwriters, brokers, external experts, surveyors, and clients to assess claims, review technical information, and make well-considered decisions. The portfolio can include:

• Complex hull claims
• Inland hull vessels (yachts)
• Cranes, heavy machinery, and specialist land-based equipment
• High-value and non-standard claims
• Cases where judgement and investigation are just as important as process

Depending on your level of experience, the role can offer increasing exposure and responsibility over time.

Why this team

You will be joining a highly experienced specialist claims team with more than 150 years of combined expertise. That depth of knowledge creates a strong learning environment for someone earlier in their marine claims career, while also offering the technical complexity and market exposure that more experienced claims professionals often look for.

For someone developing their career, this is a chance to gain meaningful exposure earlier than you might in a more traditional claims environment. For someone already experienced, it is an opportunity to focus again on interesting, complex work rather than volume, repetition, or purely administrative claims handling.

What you will be doing

• Managing hull-related claims end-to-end
• Handling technically complex and high-value cases
• Reviewing claim circumstances, policy coverage, documentation, and expert input
• Working closely with brokers, underwriters, surveyors, and external specialists
• Applying judgement to claims that may not always have a straightforward answer
• Building trusted relationships internally and externally
• Contributing to a collaborative, knowledgeable, and specialist claims environment

What we are looking for

• Around 3+ years’ experience in marine, hull, transport, cargo, or related claims
• A genuine interest in developing deeper technical expertise
• Strong analytical thinking and attention to detail
• The confidence to handle complexity, or the ambition to grow into it
• A collaborative and professional approach
• Curiosity, ownership, and the ability to think beyond standard process
• Experience in cargo or a related claims environment could be a strong foundation, especially if you are looking to move into a broader or more technically complex marine role

What you will gain

• Exposure to some of the most interesting claims in the marine market
• The opportunity to accelerate your development or deepen your technical expertise
• A supportive team with significant knowledge and strong market credibility
• Real ownership of complex claims
• A stable and respected environment where people build long-term careers
• Hybrid working from Rotterdam

Why this role

Not everyone is looking for the same next step. Some people want to learn faster. Some want more technical work. Some want to feel challenged again. Some want complexity without losing stability and support. This role offers that balance: specialist work, real responsibility, experienced colleagues, and the opportunity to build a long-term career in a respected marine claims environment.

Interested? If this sounds like the kind of claims role where you could learn more, contribute more, and work on genuinely interesting cases, we would be happy to hear from you. In an uncertain world, we believe trust is built through consistency, care, and genuine collaboration. At MSIG Europe, we take the time to understand our clients’ needs and shape pragmatic solutions that truly protect their business. Guided by a people-first vision rooted in our Japanese heritage, we’re here to build lasting relationships — grounded in trust, every day. MSIG Europe is part of the top 10 global insurance provider MS&AD and has a long-standing legacy of providing insurance solutions to companies of all sizes around the world. We understand and calculate risks to protect businesses and help mitigate the inevitable and varied challenges. Headquartered in Brussels, Belgium, MSIG Europe operates from Belgium, France, Germany, Italy, the Netherlands, Slovakia, Spain and the UK. Our Japanese heritage defines our guiding principles of respect, trust and care, and ensures the backbone of a strong global network.