Change Manager - Data & AI Governance

Slashhash; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Booking.com is seeking a Change Manager for Data & AI Governance to lead enterprise-wide adoption of data and AI capabilities in Amsterdam. The role requires 10+ years of change management experience, including at least 5 years in data governance or tech, and involves driving strategic change, championing data literacy, and engaging senior stakeholders.

The candidate will drive end-to-end change strategies, embed data literacy programs, develop compelling communications, and partner with PMO for

Qualifications

• 10+ years of change management experience, including at least 5 years in data governance or tech.
• Proven ability to lead enterprise-wide data & AI transformation initiatives.
• Strong track record in engaging senior stakeholders and driving business value.

Responsibilities

• Drive end-to-end change strategies for complex Data & AI transformations across culture, processes, technology, data and policy.
• Champion data literacy with enterprise-wide programs and culture-focused interventions.
• Develop communications plans and coach leaders to tell engaging stories for sponsorship and adoption.
• Define KPIs and use data-driven insights to measure adoption and tie outcomes to business value.
• Partner with PMO to implement governance, prioritization, and executive reporting."],
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Skills

Change Management

Data Governance

AI Governance

Data Literacy

Communications

Stakeholder Management

Program Management

Risk Management

Regulatory Change

Business Operations

Data Ownership

Data Stewardship

Change Portfolio Management

KPI Definition

Data-Driven Decision Making

10+ years experience

Job description

Booking.com is seeking a Change Manager for Data & AI Governance to lead enterprise-wide adoption of data and AI capabilities. The role requires 10+ years of change management experience, including at least 5 years in data governance or tech, and involves driving strategic change, championing data literacy, and engaging senior stakeholders.

Technical (Must-have)

• Change Management
• Data Governance
• AI Governance
• Data Literacy
• Communications
• Stakeholder Management
• Program Management
• Risk Management
• Regulatory Change
• Business Operations
• Data Ownership
• Data Stewardship
• Change Portfolio Management
• KPI Definition
• Data-Driven Decision Making

Soft Skills

• Influencing
• Communication
• Relationship Building
• Organizational Savviness
• Analytical Thinking
• Problem Solving
• Adaptability
• Leadership
• Facilitation
• Coaching

Key Responsibilities

• Drive Strategic Change: Lead end-to-end change strategies for complex Data & AI transformations, spanning culture, behavior & mindsets, process, technology, tooling, data and policy, ensuring sustained adoption and business value realization.
• Champion Data Literacy: Design and embed enterprise-wide programs that shift how people think about and use data, including interventions that go beyond training to address behaviors and culture at scale.
• Engage & Influence: Develop compelling communication plans from design to rollout. Act as a dedicated Change Business Partner to VP+ sponsors, coaching leaders to tell engaging stories that bring the organization along the journey.
• Measure Impact: Define KPIs and use data-driven insights (both qualitative and quantitative) to track adoption success, adjusting strategies as needed and integrating metrics into broader business outcomes.
• Drive Operational Rigor & Executive Governance: Partner with the PMO to co-create effective team ways of working, provide change management insights for operational/executive boards and identify potential risks into clear narratives that enable senior leaders to make informed decisions, help define the cadence and structure of the executive board, and lead rigorous prioritization exercises that translate complex operational insights into clear narratives that enable senior leaders to make informed decisions.
• Align Programs: Partner with program management functions and business engagement teams to integrate change roadmaps, stakeholder engagement, and end-to-end delivery plans with Booking.com’s key strategic priorities. Identify dependencies, facilitate trade-offs, and establish a sustainable way-of-working across priorities.

Change Management, Data Governance, AI Governance, Data Literacy, Communications, Stakeholder Management, Program Management, Risk Management, Regulatory Change, Business Operations, Data Ownership, Data Stewardship, Change Portfolio Management, KPI Definition, Data-Driven Decision Making, 10 years of relevant experience