Program Manager, CBO Office

Booking.com; Amsterdam; Hybrid; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working in Amsterdam

Up to 20 days per year working from ab

Product discounts up to €1400/year

Job summary

Booking.com is seeking a Program Manager in the Chief Business Officer (CBO) Office to scale Strategy, Business Operations, Program Management, and Change Management for a 500+ person craft. You will champion AI initiatives, standardize ways of working, and connect people with technology across a global organization.

You will collaborate with tech teams, manage senior stakeholders, and drive adoption of standardized program standards in AI-enabled solutions.

Qualifications

• Extensive experience executing complex strategy-to-execution plans in large international environments.
• AI solution design and deployment using LLMs (ChatGPT, Claude, Gemini) plus Jira/Confluence.
• Proven track record in leading 100+ attendee events and multi-channel communications.
• Experience embedding standardized processes and L&D plans across departments.
• Strong senior stakeholder management with executive-level collaboration.

Responsibilities

• Lead the SBOPC craft plan and manage community engagement.
• Own the AI roadmap for the SBOPC craft and drive broad adoption.
• Drive adoption of Booking Program Standards in AI solutions.
• Act as liaison between CBO PMO and Tech Standards for requirements in Jira.
• Manage relationships with external partners and internal Craft Managers.

Skills

Strategy execution

AI solution design

Stakeholder management

Event & comms leadership

Program management

Tools

Jira

Confluence

LLMs

Job description

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

As a Program Manager within the Chief Business Officer (CBO) Office, you will play a pivotal role in enabling Booking.com to achieve its strategic and operational goals. Reporting directly to the Director, CBO Program Management, you will lead the growth, engagement, and alignment of a 500+ person craft encompassing Strategy, Business Operations, Program Management, and Change Management (SBOPC). In this highly visible role, you will champion the adoption of cutting-edge AI solutions, drive standardized ways of working, and build an inspiring community across our global organization. If you are an outcome-focused leader passionate about raising the bar and connecting people with technology, this journey is for you.

Key Job Responsibilities And Duties

• Craft & Community Leadership: Lead the annual SBOPC craft plan and own end-to-end community engagement, including communications, events (All Hands, Summits), and managing volunteer networks.
• AI Solution Adoption: Own the AI roadmap for the SBOPC craft by scoping, developing, deploying, and driving broad adoption of scalable AI workflows in collaboration with tech teams.
• Program Standards: Drive broad organizational adoption and continuous improvement of the Booking Program Standards, embedding them as the default in AI solutions.
• Technical & Business Liaison: Act as the strategic liaison between the CBO Office PMO and Tech Standards teams to ensure business requirements are integrated into Jira usage.
• Cross-Functional Collaboration: Manage relationships with external partners (e.g., PMI) and internal Craft Managers to share best practices and drive organizational alignment.

Qualifications & Skills

• Proven Track Record: Extensive experience executing complex strategy-to-execution plans and managing large communities (500+ employees) within a large-scale, international environment (5K+ employees).
• AI & Technical Expertise: Conceptual and hands-on experience designing and deploying AI solutions using LLMs (ChatGPT, Claude, Gemini, Glean), combined with strong working knowledge of the Atlassian Suite (Jira, Confluence).
• Event & Communication Mastery: Exceptional written/spoken communication skills with a proven background in owning end-to-end events for 100+ attendees and managing multi-channel communications.
• Process & Program Management: Deep expertise in developing, embedding, and continuously improving standardized ways of working and role-specific L&D plans across multi-departmental organizations.
• Senior Stakeholder Management: Demonstrated ability to influence, advise, and collaborate effectively with executive-level stakeholders (Director level and above).
• Mindset & Approach: Highly proactive, pragmatic, customer-centric, and accountable leader who thrives in ambiguous environments and continuously raises the bar.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements (40% in-office in Amsterdam), and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

Let's go places together: How we Hire

Candidates must be based in The Netherlands (or be willing to relocate independently). Please note: This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.