Campaign Manager - Digital Engagement Team

Exact; Delft; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Home office allowance

13-month bonus

International working environment

Descrizione del lavoro

Exact in the Netherlands is seeking a Campaign Manager to translate customer needs into effective digital campaigns and to ensure the right information reaches the right customers through the right channels.

You will collaborate with customer journey specialists, data specialists, content writers, and product teams within the Digital Engagement Team to deliver a consistent, personalised customer experience that drives satisfaction, adoption and retention.

Competenze

• Bachelor's or master's degree in Marketing, Communications, Digital or related field.
• 3+ years of experience in Marketing, Customer Success, or a similar environment.
• Customer-centric mindset with strong understanding of customer needs.
• Experience with digital campaigns, customer journeys or marketing automation.
• Strong project management and stakeholder management skills.
• Analytical thinker with keen attention to detail.
• Affinity with technology, digitalisation and AI.
• Proficiency in Dutch and English.

Mansioni

• Develop and optimize digital campaigns.
• Define the right message for the right customer segment.
• Coordinate campaign execution with various stakeholders.
• Ensure quality, timing and consistency across multiple channels.
• Analyze results and translate insights into improvements.
• Actively contribute to enhancing the digital customer journey.

Conoscenze

Project management

Stakeholder management

Analytical skills

Customer-centricity

Digital campaigns

AI affinity

Dutch & English

Formazione

Bachelor's or Master's degree in Marketing/Communications/Digital or related field

Strumenti

Marketing automation

Descrizione del lavoro

Do you get excited about creating digital customer experiences that truly make a difference? And do you want to work at the intersection of customer experience and digital engagement? Then this could be the opportunity you are looking for!

This = the job you are looking for

As a Campaign Manager, you translate customer needs and business goals into effective digital campaigns. You ensure that customers receive the right information at the right time through the right channel.

You work closely with customer journey specialists, data specialists, content writers, and product teams. Together, you create a consistent and personalised customer experience that contributes to customer satisfaction, product adoption, and retention.

You are responsible for multiple campaigns simultaneously and oversee quality, planning and results. At the same time, you continuously look for ways to make customer communication smarter, more relevant and more effective.

Your responsibilities

• Develop and optimize digital campaigns
• Define the right message for the right customer segment
• Coordinate campaign execution with various stakeholders
• Ensure quality, timing and consistency across multiple channels
• Analyse results and translate insights into improvements
• Actively contribute to enhancing the digital customer journey

This = your team

The Customer Success department consists of three main pillars: Customer Support, Delivery and Engagement, which are supported by Operations, Product Readiness and Business Analysis. Together with more than 500 colleagues, we work towards our key objectives: improving customer experience, retention and scalability.

You will join the Digital Engagement Team. Here, we create digital campaigns that help customers get more value from Exact and contribute to a strong customer experience. As a multidisciplinary team of customer journey specialists, campaign managers, data specialists, and software engineers, we combine customer insights, data, and technology.

We experiment with AI and continuously explore how to make customer communication smarter and more effective. We all work towards one shared goal: delivering an excellent experience throughout the entire customer journey. You'll have plenty of freedom to take initiative, test new ideas, and continue developing yourself.

This = what your future colleague says

“I really enjoy being part of the Digital Engagement team because everyone has a team-first attitude. We encourage each other to reach our full potential while striving to achieve our collective and team goals.”

– Moneer Sadiqai, Campaign Manager

This = what you bring

At Exact, you can be yourself, and we are curious to discover what makes you unique. For the Campaign Manager role, we are looking for someone who is pragmatic, organized and sociable.

In addition, you bring:

• A bachelor’s or master’s degree in Marketing, Communications, Digital or related field
• At least 3 years of experience in Marketing, Customer Success, Customer Communications or a similar environment
• A great dose of customer centricity and thorough understanding of customer needs
• Experience with digital campaigns, customer journeys or marketing automation
• Strong project management and stakeholder management skills
• Analytical skills and a keen eye for detail
• Affinity with technology, digitalisation and AI
• Good command of both Dutch and English

This = what you get

At Exact, we work with ambition. That ambition is matched by an attractive benefits package. We highly value a healthy work-life balance. You can work out in our on-site gym or take a break at the coffee bar to recharge before tackling your day with renewed energy.

As a Campaign Manager, (32-40 hours per week), you can also count on:

• A one-year contract, with an outlook to a permanent position
• Hybrid working and flexible working hours
• Extensive training opportunities and room for personal development
• An international working environment
• Home office allowance
• A 13-month bonus