Call Center Team Leader: Coaching & KPI Excellence

Concentrix; Netherlands; On-site; EUR 50,000 - 70,000; Full time

Job summary

Concentrix is looking for a Team Leader for Operations in the Netherlands to supervise a group of call center associates. The role includes coaching, performance monitoring, and ensuring service delivery meets contractual Key Performance Indicators (KPIs).

The ideal candidate should have an Associate's degree and experience in team leadership, with strong communication skills. The position offers opportunities for professional development and requires flexibility in scheduling.

Qualifications

• Two to four years of relevant experience preferred.
• Ability to lead team in prioritization and meeting timelines.
• Background in Sales is preferred.

Responsibilities

• Supervise day-to-day operations of call center associates.
• Coach direct reports to achieve performance metrics.
• Identify performance issues and develop action plans.

Skills

Coaching skills

Strong communication skills

Multi-tasking

Mentoring

Education

Associate's degree in related field

Job description

Concentrix is looking for a Team Leader for Operations in the Netherlands to supervise a group of call center associates. The role includes coaching, performance monitoring, and ensuring service delivery meets contractual Key Performance Indicators (KPIs).

The ideal candidate should have an Associate's degree and experience in team leadership, with strong communication skills. The position offers opportunities for professional development and requires flexibility in scheduling.