C005438 Principal Technician (ICT Systems) (NS) - WED 7 Oct

EMW; Den Haag; On-site; EUR 60,000 - 75,000; Full time

Job summary

EMW in The Hague seeks a Principal Technician (ICT Systems) to install, maintain and repair ICT systems, with on-site end-user support. You will configure hardware and software, monitor networks, and ensure data security and system reliability.

This role requires active NATO SECRET clearance, 3+ years ICT end-system experience in a large organization, and hands-on problem-solving. It involves on-site duty, deployment activities, and collaboration across departments.

Qualifications

• Active NATO SECRET security clearance.
• 3+ years post-related ICT experience or higher vocational training with relevant experience.
• At least 3 years practical experience implementing and maintaining ICT end systems in a large organization.

Responsibilities

• Designs, installs, maintains and troubleshoots ICT systems and networks.
• Configures hardware and software to operational standards.
• Provides end-user support and resolves technical issues quickly and effectively.
• Monitors performance and reliability, applying system software tuning as needed.
• Document results and participate in deployment procedures and improvement projects.

Skills

NATO SECRET clearance

3+ years ICT experience

Hardware/software configuration

Independent problem solving

End-user support

Education

Higher vocational training in ICT

Tools

Wireshark

Job description

Job Details

Deadline Date: Wednesday 7 October 2026

Requirement: Principal Technician (ICT Systems)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 300

Required Start Date: 11 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role

The Principal Technician (ICT Systems) is responsible for the installation, maintenance, and repair of information and communication technology systems. He/she provide technical support to end-users and troubleshoot any issues that arise. They stay up to date with the latest technology trends and make recommendations for system improvements. They handle tasks related to configuring hardware and software, managing computers and networks devices, troubleshooting technical issues, ensuring data security and system reliability, and provide technical support to end-users. They collaborate with various departments to understand their technology needs and optimize the organization's ICT infrastructure to support business operations efficiently.

Duties and Responsibilities

Software configuration

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment
• Applies agreed standards and tools, to achieve a well-engineered result
• Collaborates in reviews of work with others as appropriate.

System software

• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning
• Applies system software parameters to maximise throughput and efficiency
• Installs and tests new versions of system software
• Contributes to preparation of software implementation procedures with fall back contingency plans

Network support

• Carries out agreed network maintenance tasks and specified operational configuration of network components
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools
• Uses network management software and tools to collect agreed performance and traffic statistics

Systems installation and removal

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results
• Records details of all components that have been installed and removed
• Assists users and follows agreed procedures for further help or escalation
• Contributes to the development of installation procedures and standards

Release and deployment

• Uses approved tools and techniques for specific deployment activities
• Administers the recording of activities, logging of results and documents technical activities undertaken

Additional duties for this post

The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs).

The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not 24/7 on-call duty for immediate ticket response and resolution. He will help at tch with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks.

Requirements

Skills, Knowledge & Experience

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization
• Good experience configuring hardware and software
• Good understanding of ICT systems and the ability to work independently to solve problems
• Hands-on experience troubleshooting technical issues and providing technical support to end-users

Desirable

• Hands-on experience on troubleshooting technical issues and providing technical support to end-users
• Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS)
• Cybersecurity infrastructure understanding
• Software development in java, C, C++, python, scripting language
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management
• Overall Strong analytical and problem-solving skills on: Remote server administration; Log analysis; Network tool usage (Wireshark)
• ITIL foundation or advanced level training and certification