C005435 Principal Technician (ICT Systems) (NS) - MON 26 Oct

EMW, Inc.; Den Haag; On-site; EUR 50,000 - 80,000; Full time

Job summary

EMW, Inc. in The Hague, NL seeks a Principal Technician (ICT Systems) for on-site ICT installation, maintenance, and end-user support.

The role includes 24/7 on-call duties to ensure continuous service operations and system reliability. Requirements include NATO SECRET clearance, 3 years post-qualification experience (or 5 with secondary education), and hands-on expertise with hardware/software configuration and network troubleshooting.

Qualifications

• Active NATO SECRET clearance is required.
• 3 years post-related experience with higher vocational training, or 5 years with secondary education.
• 3+ years' experience implementing and maintaining ICT end systems in a large organization.
• Proven experience configuring hardware and software.
• Ability to work independently and solve problems in ICT systems.
• Hands-on troubleshooting and end-user technical support.

Responsibilities

• Design, verify and document moderately complex software configurations for deployment.
• Configure system software parameters to maximise throughput and efficiency.
• Install and test new versions of system software.
• Provide network maintenance and diagnose faults using approved methods and tools.
• Install or remove hardware/software and handover to client with proper documentation.
• Record installation details and assist users with escalation as needed.

Skills

Troubleshooting

Technical support

Independent problem solving

End-user support

Education

Higher vocational training

Secondary education with 5+ years experience

Tools

Wireshark

ITIL Certification

Job description

Deadline Date: Monday 26 October 2026

Requirement: Principal Technician (ICT Systems)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 300

Required Start Date: 3 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role

The Principal Technician (ICT Systems) is responsible for the installation, maintenance, and repair of information and communication technology systems. He/she provide technical support to end-users and troubleshoot any issues that arise. They stay up to date with the latest technology trends and make recommendations for system improvements. They handle tasks related to configuring hardware and software, managing computers and networks devices, troubleshooting technical issues, ensuring data security and system reliability, and provide technical support to end-users. They collaborate with various departments to understand their technology needs and optimize the organization's ICT infrastructure to support business operations efficiently.

Duties and Responsibilities

Software configuration

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools, to achieve a well-engineered result.
• Collaborates in reviews of work with others as appropriate.

System software

• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support

• Carries out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
• Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Records details of all components that have been installed and removed.
• Assists users and follows agreed procedures for further help or escalation.
• Contributes to the development of installation procedures and standards.

Release and deployment

• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken.

Additional duties for this post:

The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs).

The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Good experience configuring hardware and software.
• Good understanding of ICT systems and the ability to work independently to solve problems.
• Hands-on experience troubleshooting technical issues and providing technical support to end-users.

Desirable:

• Hands-on experience on troubleshooting technical issues and providing technical support to end-users.
• Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS).
• Cybersecurity infrastructure understanding.
• Software development in java, C, C++, python, scripting language.
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management.
• Overall Strong analytical and problem-solving skills on: Remote server administration; Log analysis; Network tool usage (Wireshark)
• ITIL foundation or advanced level training and certification.