C005445 Principal Technician (ICT Systems) (CTS) - TUE 13 Oct

EMW, Inc.; Den Haag; On-site; EUR 70,000 - 100,000; Full time

Job summary

EMW, Inc. is seeking a Principal Technician (ICT Systems) based in The Hague, NL. The role covers installation, maintenance and repair of ICT systems, plus 24/7 on-call support to ensure service continuity.

You will configure hardware/software, manage network devices, and work with multiple departments to optimise ICT infrastructure for business operations. The candidate will have 3+ years of post-related experience or 5 years with a secondary qualification, and must hold active NATO COSMIC TOP

Qualifications

• Experience troubleshooting and providing end-user support for ICT systems.
• Ability to design, deploy and verify software configurations and system parameters.
• Strong understanding of network operations and incident response.
• Ability to work independently and solve technical problems across multiple ICT domains.

Responsibilities

• Install, maintain and repair ICT systems and hardware.
• Provide 2nd level on-site technical support to end-users.
• Configure and test system software, hardware and network components.
• Document installation results and procedures; assist with changes and updates.

Skills

Troubleshooting

End-user support

ICT systems

Independent problem solving

Education

Higher vocational training in ICT

Secondary education with ICT experience

Job description

Deadline Date: Tuesday 13 October 2026

Requirement: Principal Technician (ICT Systems)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 300

Required Start Date: 16 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO COSMIC TOP SECRET

Duties & Role:

The Principal Technician (ICT Systems) is responsible for the installation, maintenance, and repair of information and communication technology systems. He/she provide technical support to end-users and troubleshoot any issues that arise. They stay up to date with the latest technology trends and make recommendations for system improvements. They handle tasks related to configuring hardware and software, managing computers and networks devices, troubleshooting technical issues, ensuring data security and system reliability, and provide technical support to end-users. They collaborate with various departments to understand their technology needs and optimize the organization's ICT infrastructure to support business operations efficiently.

Duties and Responsibilities:

Software configuration

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools, to achieve a well-engineered result.
• Collaborates in reviews of work with others as appropriate.

System software

• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support

• Carries out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
• Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Records details of all components that have been installed and removed.
• Assists users and follows agreed procedures for further help or escalation.
• Contributes to the development of installation procedures and standards.

Release and deployment

• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken.

Additional duties for this post:

The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs).

The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Good experience configuring hardware and software.
• Good understanding of ICT systems and the ability to work independently to solve problems.
• Hands-on experience troubleshooting technical issues and providing technical support to end-users.

Desirable:

• Hands-on experience on troubleshooting technical issues and providing technical support to end-users.
• Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS).
• Cybersecurity infrastructure understanding.
• Software development in java, C, C++, python, scripting language.
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management.
• Overall Strong analytical and problem-solving skills on: Remote server administration; Log analysis; Network tool usage (Wireshark)
• ITIL foundation or advanced level training and certification.