C005374 Project Support Officer - CoreComms (NS) - FRI 2 Oct

EMW; Den Haag; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

NCI Agency in The Hague seeks a dedicated Project Support Officer – CoreComms to provide day-to-day project administration for high-priority NSIP projects. You will assist with planning, baselining, reporting, and BI tool usage, ensuring milestones and baselines are properly managed.

The role requires NATO SECRET clearance, 2+ years of related experience, and strong MS Office/ServiceNow skills. On-site work 3 days a week, with potential travel to NATO sites.

Qualifications

• Active NATO SECRET security clearance is required.
• 2+ years post-related experience in project administration or 5 years in related duties.
• Experience with baselining, planning updates, and KPI analysis.
• Experience supporting financial and resource management activities.
• Strong knowledge of Office tools and BI/reporting
• Familiarity with P3M and project planning methods.
• Excellent written and verbal communication; ability to manage multiple tasks.

Responsibilities

• Provide day-to-day project administration and support for NSIP projects.
• Support project planning activities and time approvals during execution.
• Process purchase requests and provide financial administration support.
• Review project plans and baselines; support baselining processes.
• Assist in planning, control, reporting, and use of BI tools.
• Identify deviations and escalate for management by exception.
• Assist with KPI analysis and resource management information.
• Assist in planning updates and performance tracking across projects.
• Perform other duties within project administration and reporting scope.

Skills

Project administration

Project planning

Time approvals

Financial administration

MS Excel

MS SharePoint

ServiceNow

BI tools

English language

NATO languages

Education

PRINCE2 Foundation/Practitioner or PMI equivalent

Tools

ServiceNow

MS Excel

MS SharePoint

Job description

Deadline Date: Friday 2 October 2026

Requirement: Project Support Officer – CoreComms

Location: The Hague, NL

Full Time On-Site: Yes (See Specific Working Conditions)

Time On-Site: 100%

Total Scope of the request (hours): 300

Required Start Date: 9 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of the Head of Project Management, the incumbent will be responsible for:

• Providing day-to-day project administration and project support to projects, with specific focus on an NSIP project;
• Supporting project planning activities and performing or supporting associated time approvals when projects are in execution;
• Providing financial administration support, including the processing of purchase requests when required;
• Reviewing project plans and cost estimates prior to dissemination, ensuring that project baselines are properly managed and supporting the baselining process;
• Supporting Project Managers in effective project planning, project control, reporting, and the use of relevant Business Intelligence tools;
• Supporting the management by exception process by identifying and escalating deviations from agreed plans, baselines, tolerances, milestones, costs, risks, issues, or resource assumptions;
• Assisting in the analysis of project metrics and KPIs used to support internal and external reviews;
• Assisting in the resource levelling process and providing resource managers with relevant information required for effective personnel management;
• Performing any other duties as required within the scope of project administration, planning, reporting, and project support.

Specific Working Conditions:

On site minimum 3 days a week in The Hague, The Netherlands. The job may require occasional travel to other NATO sites, and position may move locations in the future (post December 2026).

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Proven experience providing day-to-day project administration and project support within a portfolio or multi-project environment on high profile and high priority projects/programmes, including support to Project Managers and project teams is required, preferably within the NCI Agency and/or NATO;
• At least 2 years of post-related experience; or, exceptionally, at least 5 years of extensive and progressive experience in duties related to project administration, project support, planning, or project control;
• Demonstrated experience supporting the project baselining process, including reviewing project plans and cost estimates prior to dissemination and ensuring that baselines are properly managed.
• Experience supporting projects during execution, including time approvals, progress tracking, and coordination of planning updates.
• Experience assisting with project metrics and KPI analysis in support of internal and external reviews.
• Support the management by exception process by identifying and escalating deviations from agreed project plans, baselines, tolerances, milestones, costs, risks, issues, or resource assumption.
• Experience supporting financial and resource management activities, including processing purchase requests when required, supporting resource levelling, and providing resource managers with information needed for effective personnel management.
• Extensive experience with project planning toolsets, primarily ServiceNow, and preferably in enterprise environments.
• Skilled in the use of advanced computer-based tools in the areas of office automation (MS Office Suite especially MS Excel, MS SharePoint);
• Familiarity with P3M principles, Programme, Portfolio and Project Management and knowledge of project management and project planning methods, with a primary focus on project-level planning, control, and support.
• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language.

Desirable Experience and Education

• PRINCE2 Foundation and Practitioner or PMI equivalent such as CAPM or PMP.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Excellent attention to detail, with the ability to identify and correct inaccuracies in project documentation, including version numbers, dates, formatting, spelling, and consistency issues before documents are finalised or submitted for review.
• Strong organisational skills, with the ability to manage multiple concurrent tasks, deadlines, meetings, trackers, and information flows in a structured and reliable manner.
• Clear, concise, and effective written communication skills, including the ability to prepare meeting minutes, action logs, reports, briefing inputs, and other project documentation.
• A proactive and self-starting approach, with the ability to anticipate Project Manager and project team needs, follow up on actions, and progress tasks without requiring constant direction.
• Ability to engage diplomatically and persistently with colleagues, contractors, Project Managers, resource managers, and senior stakeholders to obtain updates, close actions, and maintain project momentum.
• Experience supporting Project Managers in the preparation of price proposals, cost estimates, planning assumptions, and related project documentation.
• Knowledge of, or experience with, the NCI Agency business intake process is desirable.
• Good knowledge of Business Intelligence and reporting tools, particularly Excel-based tools, including the use of pivot tables, data analysis, trackers, and structured reporting outputs.
• Highly organised with the ability to manage multiple concurrent tasks, deadlines, and information flows without dropping things.