C004983 JISR Services Support Centre Chief Technician (CTS) - MON 5 Oct RELAUNCH

EMW; Brunssum; Remote; EUR 80,000 - 100,000; Full time

Job summary

EMW in Brunssum, NL is seeking a Chief Technician to join the NIC + Contractors team. The role focuses on Level2 and Service Management Support for incidents, service requests and changes, with strict adherence to NATO classified environments.

On-site work is required with some off-site activities possible; the incumbent must hold NATO COSMIC TOP SECRET clearance and COMINT indoctrination before onboarding. English communication is essential.

Qualifications

• Active NATO COSMIC TOP SECRET clearance required.
• Degree in computer science or information technology preferred.
• Strong analytical and problem-solving skills, team player.

Responsibilities

• Provide Level2 and Service Management Support for incidents and requests.
• Document, categorize and resolve tickets following internal processes.
• Participate in daily reporting, workshops and service reviews.
• Respond to tickets with timely, accurate updates and escalation as needed.
• On-site work with occasional off-site tasks at other NATO locations.

Skills

COSMIC TOP SECRET clearance

COMINT knowledge

Windows Server Admin

PowerShell scripting

TCP/IP networking

English communication

Team player

Education

Background in CS/IT

Tools

Azure DevOps

SCCM

Job description

Deadline Date: Monday 5 October 2026

Requirement: JISR Services Support Centre (JSSC) Chief Technician

Location: Brunssum, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 305

Required Start Date: 9 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO COSMIC TOP SECRET. In addition, the incumbent must be nationally indoctrinated for COMINT before the onboarding can start (pre-condition)

Duties & Role:

The contractor will be part of a team and will work in an integrated NIC + Contractors team, filling in a Chief Technician role.

The scope of the assignment will be limited to providing Level2 and Service Management Support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the relevant ticketing toolset and/or Azure DevOPS ticketing system.

The Chief Technician will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. The work will be executed mainly onsite, but some activities might require offsite presence at other NATO locations. Generally, remote work cannot be performed offsite since the nature and classification of the work requires the incumbent to be present in the office with access to classified networks. Nevertheless, incidental requests will be reviewed on a case by case basis.

The Chief Technician will participate in the daily reporting and planning activities (daily meetings) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s).

The Chief Technician will have to resolve tickets covering a wide range of Level2 activities, for example:

• Install, maintain, monitor and support the SIGINT COINS components, including support of Operations, Missions and NATO exercises.
• Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes
• Escalate issues to Level3 support team as appropriate, support in the troubleshooting and debugging of found issues (for instance document and expand trouble tickets)
• Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information)
• Apply patches and install software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates)
• Participate in SIGINT Change Advisory Board (CAB) as needed to support new software releases in the validation and verification process (support to Change Requests)
• Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organization's requirements.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance. In addition, the incumbent must be nationally indoctrinated for COMINT before the onboarding can start (pre-condition)
• Must have experience within the profile of computer science or information technology
• Ability to analyse unusual maintenance complex problems
• Advanced theoretical and practical knowledge of the following related topics: 2-Tier Leaf-and-Spine Data Center Architecture; Hyper converged infrastructure and virtualization technologies; Cloud services to include Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS) solutions; TCP/IP addressing and subnetting covering both Local and Wide Area Networking; Link encryption devices for IP-based computer networks; Data at rest encryption solutions for classified and sensitive data protection; Switching and Routing protocols and techniques including Voice over IP technology and Open Network Install Environment (ONIE) for bare metal network switches; Information Assurance techniques including firewalls, antivirus protection, data loss prevention, intrusion detection prevention systems solutions
• Sound experience of administering Microsoft Servers including Active Directory, Distributed File System, Windows deployment techniques, System Center Configuration Manager (SCCM), administration automation with PowerShell scripting, Exchange Mail Server
• Deployment of NATO Functional Area Services including Geospatial services
• Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
• Knowledge of networking, infrastructure, and security services, including DNS, DHCP, WSUS, GPOs, networking fundamentals, load balancing, PKI/certificates, and authentication concepts such as ADFS.
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions.
• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years).
• Must have proficiency in the office Suite, Reporting tools.
• Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles.
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team.
• Must demonstrate an ability and keen sense for problem-solving.
• Motivated, good communication skills, team player.
• Able to work independently with minimal supervision.
• Knowledge of NATO responsibilities and organization.

Desirable Experience and Education:

• Relevant certification in IT Service Management such as ITIL 4 Foundation, ITIL 4 Specialist (i.e. Create, Deliver and Support or/and Drive Stakeholder Value)
• CCNA or CCNP certification
• Microsoft certification
• Trellix practical skills and experience
• Have a detailed understanding of cybersecurity issues within NATO or a national environment, including the Security and Defence Policies rationales
• Demonstrate an analytical and systematic approach to problem solving.
• Good understanding of networking, network analysis and measurement techniques.
• Background in CIS support and/or maintenance with a good understanding of CIS systems
• Valid national driving license for car and light vehicles, equivalent to European type B
• Previous knowledge of NATO FASs constitutes and advantage, NATO software lifecycle support, knowledge of NATO policies and process.