Service Engineer

NATO - North Atlantic Treaty Organization; Brunssum; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

NATO Communications and Information Agency (NCIA) Brunssum seeks a Service Engineer to support the design, integration and continuous improvement of ICT services. You will translate operational needs into clear ICT requirements and synchronize delivery across local teams.

You will coordinate incidents, requests and technical dependencies, acting as the local customer liaison with strong systems thinking and NATO language proficiency.

Qualifications

• Must have strong customer-focused mindset and systems thinking.
• Experience drafting ICT designs or planning software and system delivery for large C4ISR projects.
• Experience developing technology roadmaps and managing stakeholder relationships.
• Excellent written, oral and briefing skills with proficiency in at least one NATO language.

Responsabilités

• Define, prioritise and baseline requirements for medium-sized and complex initiatives.
• Review technical solutions against architecture, security, privacy and service-design requirements.
• Plan and monitor systems-development and integration activity.
• Develop roadmaps for future technology and service development.
• Coordinate complex integration builds, test environments and technical reporting.
• Translate customer and operational needs into coordinated ICT requirements and service outcomes.
• Synchronise local incidents, service requests and technical delivery.
• Act as a local customer relationship and technical advisory point.

Connaissances

Stakeholder engagement

Systems thinking

Technical advisory

Requirement prioritization

Knowledge of C4ISR

Project coordination

Briefing skills

Formation

Bachelor's degree in a related discipline

6+ years of extensive relevant experience

Outils

ITIL

PRINCE2

MS Visio

Description du poste

NATO - North Atlantic Treaty Organisation

Primary Location

Netherlands-Brunssum

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

10-Nov-2026, 10:59:00 PM

Salary (Pay Basis)

Grade NATO Grade G15

Description

NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.

Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.

This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.

The Directorate of CIS Support Units (DCSU) manages, delivers and maintains communications and information systems products and services for NATO customers.

Through its CIS Support Units, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.

CSU Brunssum is the local service provider and Service Management Authority for Joint Force Command Brunssum, delivering secure and reliable end-to‑end services during peacetime, crisis and war.

About the Role

As Service Engineer, you will support the design, integration and continuous improvement of ICT services delivered by CSU Brunssum. You will define and prioritise requirements, review technical solutions against architectural, security and service standards, coordinate systems-development and integration activity, and develop technology roadmaps. Acting as a local customer relationship and technical coordination point, you will translate operational needs into clear ICT requirements and synchronise local service delivery, incidents, requests and technical dependencies. The role requires strong systems thinking, stakeholder engagement and the ability to moderate multidisciplinary technical discussions.

What You Will Do

• Define, prioritise and baseline requirements for medium-sized and complex initiatives.
• Review technical solutions against architecture, security, privacy and service-design requirements.
• Plan and monitor systems-development and integration activity.
• Develop roadmaps for future technology and service development.
• Coordinate complex integration builds, test environments and technical reporting.
• Translate customer and operational needs into coordinated ICT requirements and service outcomes.
• Synchronise local incidents, service requests and technical delivery.
• Act as a local customer relationship and technical advisory point.

How You Will Contribute

Everything starts with the customer and the user. You will be expected to understand customer needs, maintain direct engagement and take ownership for reliable outcomes.

You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.

You will act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.

What We Are Looking For

• A strong focus on customer and user needs
• Ownership, initiative and accountability
• Sound judgement and practical problem-solving
• Effective collaboration across organisational and professional boundaries
• The ability to work productively with autonomy
• Adaptability and commitment to continuous improvement
• A commitment to delivering reliable services and outcomes

Essential Education and Experience

• Bachelor's degree in a related discipline with 2 years of post-related experience, or at least 6 years of extensive and progressive relevant experience.
• Experience drafting ICT designs or planning software and system delivery for large C4ISR projects.
• Experience identifying and assessing emerging technologies and their adoption into larger systems.
• Experience developing technology roadmaps.
• Experience managing relationships with internal and external technical stakeholders.
• Proven analytical and systems-thinking capability and ability to moderate multidisciplinary design discussions.
• Strong written, oral and briefing skills and a thorough knowledge of one NATO language.

Desirable Education and Experience

• System, network or infrastructure engineering experience.
• Technical leadership and customer-focused service-delivery experience.
• LAN/WAN planning, distributed information systems and project coordination experience.
• ITIL, PRINCE2, MS Visio and international military/civilian experience.
• NATO organisational knowledge.

Important Information Before Applying

• Candidates should review the complete Job Description before applying.
• Any selection or appointment will remain subject to the required organisational approvals, establishment and funding arrangements, security requirements and other applicable appointment procedures.
• Progression through the recruitment process does not constitute a firm offer of appointment.
• Candidates should rely only on formally confirmed information regarding applicable employment conditions, benefits and allowances.