Business Operations (BizOps) | Ecommerce, AdTech, CSS | Practical experience, technical study b[...]

Vondel Venture Development; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Vondel Venture Development in Amsterdam is seeking a hands-on Business Operations (BizOps) Manager to design, improve, and scale how the company operates across all departments. This role owns problems end-to-end—from diagnosing inefficiencies to implementing solutions and ensuring adoption.

You will work directly with leadership and teams to turn unclear workflows into simple, scalable systems, drive cross-team alignment, and build lightweight, repeatable processes that actual teams use.

Qualifications

• Strong problem-solving ability and the capacity to break down messy situations.
• Proven experience in operations, consulting, or similar roles.
• Ability to move from analysis → execution quickly.
• Comfortable working across multiple teams and functions.
• High ownership mindset and initiative without direction.

Responsibilities

• Diagnose operational gaps across Sales, Product, Engineering, Support, etc.
• Design and implement practical, lightweight processes (SOPs, playbooks, workflows).
• Own execution and drive implementation across teams.
• Audit current tools and workflows and optimize internal communication.
• Introduce automation where it reduces manual work.
• Define and track simple metrics and dashboards for leadership visibility.

Skills

Strong problem-solving

Cross-functional collaboration

Execution-oriented

Stakeholder management

Tools

Notion

Confluence

Job description

Business Operations (BizOps) – Job Description | Adtech | Amsterdam

Role summary

We’re looking for a hands-on Business Operations (BizOps) Manager to design, improve, and scale how our company operates across all departments.

This role owns problems end-to-end — from diagnosing inefficiencies to implementing solutions and ensuring adoption.

You will work directly with leadership and teams to turn unclear, inconsistent workflows into simple, scalable systems.

What you’ll actually do1. Diagnose operational gaps

• Analyze how teams currently work (Sales, Product, Engineering, Support, etc.)
• Identify:
• Bottlenecks
• Redundant work
• Lack of ownership
• Missing processes
• Turn ambiguity into clearly defined problems

2. Design and implement processes

• Create practical, lightweight processes (not bureaucracy)
• Build:
• SOPs
• Playbooks
• Workflows
• Ensure processes are:
• Easy to follow
• Actually used (not just documented)

3. Own execution (not just design)

• Drive implementation across teams
• Align stakeholders and push changes through
• Ensure processes are adopted and followed

This is not a “strategy-only” role— execution is core.

• Audit current tools and workflows
• Optimize:
• Internal communication
• Introduce automation where it reduces manual work

5. Define and track key metrics

• Build simple reporting (dashboards, weekly metrics)
• Ensure leadership has visibility into performance

6. Enable cross-team alignment

• Clarify roles and responsibilities
• Reduce miscommunication and duplication
• Regularly review processes and refine them
• Build feedback loops with teams
• Ensure systems scale as the company grows

What we’re looking for

Must-have

• Strong problem-solving ability (can break down messy situations)
• Proven experience in operations, consulting, or similar roles
• Ability to move from analysis → execution quickly
• Comfortable working across multiple teams and functions
• High ownership mindset (doesn’t wait for direction)

Critical traits (non-negotiable)

• Hands-on: willing to do the work, not just advise
• Pragmatic: avoids over-engineering
• Influential: can drive change without formal authority
• Structured thinker: brings clarity where there is none

Nice-to-have

• Experience in startups or fast-growing companies
• Familiarity with tools like:
• Notion / Confluence
• Experience with process frameworks (Lean, etc.)

What this role is NOT

• Not a project manager tracking tasks
• Not a pure strategist making slides
• Not a “process police” creating bureaucracy