Business Operations Architect - Planning & Scale

Booking.com; Amsterdam; Hybrid; EUR 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid working

HQ in Amsterdam

Commuting allowance

Learning & development programs

Employee assistance program

Job summary

Booking.com in Amsterdam seeks a Business Operations Manager to design and own the operating system for a 1,500-person department across 11 Track Groups. You will lead quarterly and annual planning, governance, and performance reviews, translating strategy into clear, actionable plans for executives.

The role requires 8–12 years in business operations, deep stakeholder management, and a proven ability to build scalable operating models that drive outcomes at scale.

Qualifications

• 8–12 years of relevant business operations experience in strategic planning, program management, or operational leadership at a Tech or Marketplace company
• Direct people management through high-pressure delivery — minimum 3 direct reports, demonstrated through real delivery cycles
• End-to-end ownership of large-scale planning (200+ person organisation) — you have designed planning systems from scratch, not just executed inherited ones
• System design thinking: you build operating models, not just run processes. You understand that at scale, velocity is a system design opportunity
• VP-level stakeholder management in a matrix environment — including the ability to hold senior stakeholders accountable and make difficult conversations productive
• Strong business and financial foundation — ability to leverage quantitative and qualitative data to drive executive decision-making and tell a clear story with insights
• You can plan backwards from a final milestone, decomposing into workstreams, owners, and dependencies without being told how
• Project management tooling at governance level — you have opinions on how tools should serve a large organisation
• Executive communication: written and verbal, adapted to your audience. Ability to build lasting relationships across diverse domains

Responsibilities

• Architect, implement, and maintain repeatable operating models that create predictability, horizontal visibility, and execution discipline across 1,500 people and 11 Track Groups
• Apply structured methodologies to implement an effective way of running business operations, making it easier for teams to achieve objectives
• Positively and proactively contribute towards the craft, including being available to coach others, share best practices, or participate in cross-team projects

Skills

People management

Strategic planning

Program management

Operational leadership

Executive communication

Stakeholder management

System design thinking

Governance

Tools

Project management tooling

Job description

Booking.com in Amsterdam seeks a Business Operations Manager to design and own the operating system for a 1,500-person department across 11 Track Groups. You will lead quarterly and annual planning, governance, and performance reviews, translating strategy into clear, actionable plans for executives.

The role requires 8–12 years in business operations, deep stakeholder management, and a proven ability to build scalable operating models that drive outcomes at scale.