Business manager

IJver Amsterdam; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

50% discount in-store

Training and educational opportunities

Pension

Team atmosphere

Job summary

IJver Amsterdam is seeking an operational manager to ensure smooth daily operations and guest satisfaction. You will lead front‑of‑house staff, train newcomers and motivate the team while handling stock, ordering and admin tasks.

In this hands-on role you’ll stay calm during busy periods, adapt quickly and set an example for service excellence. A strong knowledge of drinks, customer care and event coordination is essential.

Qualifications

• Strong communication and staff motivation skills.
• Experience in managing front-of-house staff and coordinating a team.
• Resilience under pressure and structured work approach.
• Knowledge of craft beers, coffee and wines.
• Experience with inventory management and daily ordering.
• Fluent Dutch language skills and residence in Amsterdam.

Responsibilities

• Oversee daily operations and ensure guest-first service.
• Manage personnel, train new colleagues and coach staff.
• Handle cash management, stock control and daily ordering.
• Implement improvements, maintain administration and records.
• Organise events and manage group reservations.
• Remain calm during peak times and adapt to demand.
• Act as a hands-on on-floor leader and a connector with the team.

Skills

Communication

Staff management

Motivation

Guest focus

Resilience

Inventory management

Education

Certificate of social hygiene

Job description

As operational manager, you are responsible for keeping the operation running smoothly. Behind the scenes, your duties include personnel management, cash management, stock management and ordering, implementing improvements, administration, record-keeping and organising events. In addition to your behind-the-scenes tasks, you are hands‑on on the floor. You are the point of contact for service staff, train new colleagues, and know how to motivate and coach current staff. When it unexpectedly gets busy, you know how to adapt, keep a cool head, and above all, you thrive on this kind of situation. As an operational manager, you set an example and know better than anyone that the guest comes first. In addition, you are a connector and a people manager.

What we offer you:

• Contract for 24-38 hours per week (fewer by arrangement)
• 4-day working week with flexible hours
• 5 weeks' holiday a year
• A fair salary and tip
• 50% discount in-store
• Plenty of scope for personal input
• Training and educational opportunities
• An enthusiastic team like a second family

What we expect from you:

• You are strong in communication and have experience in managing and motivating front-of-house staff
• You are resilient to stress, work in a structured manner and know how to switch gears when things get busy
• You have the necessary knowledge of craft beers, coffee and wines
• You have experience in inventory management and daily ordering
• You have experience with taking and organising (group) reservations
• You are outgoing, guest-oriented and empathetic
• You hold a certificate of social hygiene (not required)
• You speak the Dutch language
• You live in or around Amsterdam
• You have a minimum of 3 years' work experience in hospitality, of which 1 in a supervisory role

Rooster

• Day shift
• Working on public holidays

Employee benefits:

• Corporate parties
• Pension

Language:

• Dutch (Required)

Employment type:

• Full‑time
• Part‑time
• View of fixed

Expected number of hours: No fewer than 24 per week