Business Management System (BMS) Manager - Europe

Turner & Townsend; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Turner & Townsend in Amsterdam, Netherlands, seeks an experienced Business Management System (BMS) Manager to lead the European BMS development, governance, and continuous improvement. This strategic role focuses on consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will drive documentation, training, audits, and KPI reporting, while promoting digital and AI-enabled tools and supporting adoption of company processes across Europe.

Qualifications

• IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or equivalent degree-level qualification in quality, business management, or related discipline.
• Background in construction, engineering, property, project management or consultancy environments.
• Proven experience managing Business Management Systems, including processes, document control, governance, reporting, and continuous improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills, with the ability to engage stakeholders at all levels.
• Proficient in digital technologies, knowledge management systems, and AI-enabled tools; experience with prompt engineering, AI agents, or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption of processes and standards across multiple countries and cultures.
• Background in construction, property, engineering, project management or professional consultancy environments.
• Willingness to travel regularly across Europe.

Responsibilities

• Develop and manage the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

Skills

Communication

Facilitation

Training

Digital technologies

AI-enabled tools

Stakeholder engagement

Willing to travel

Education

IRCA Lead Auditor certification

Degree in quality/business management

Tools

Knowledge management systems

AI agents / prompt engineering

Job description

Business Management System (BMS) Manager - Europe

• Full-time
• Department: Business support

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

We are seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of our European Business Management System. This is a strategic role focused on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

Key Responsibilities:

• Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

• Formal external qualification: IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
• Background inconstruction, engineering, property, project management, or consultancy environments.
• Proven experiencemanaging Business Management Systems, including processes, document control, governance, reporting, and continuous improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills, with the ability to engage stakeholders at all levels.
• Proficient in digital technologies, knowledge management systems, and AI-enabled tools; experience with prompt engineering, AI agents, or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption of processes and standards across multiple countries and cultures.
• Background in construction, property, engineering, project management or professional consultancy environments.
• Willingness to travel regularly across Europe.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: