Europe BMS Lead - ISO & Digital Tools

Turner & Townsend; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Turner & Townsend in Amsterdam, Netherlands, seeks an experienced Business Management System (BMS) Manager to lead the European BMS development, governance, and continuous improvement. This strategic role focuses on consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will drive documentation, training, audits, and KPI reporting, while promoting digital and AI-enabled tools and supporting adoption of company processes across Europe.

Qualifications

• IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or equivalent degree-level qualification in quality, business management, or related discipline.
• Background in construction, engineering, property, project management or consultancy environments.
• Proven experience managing Business Management Systems, including processes, document control, governance, reporting, and continuous improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills, with the ability to engage stakeholders at all levels.
• Proficient in digital technologies, knowledge management systems, and AI-enabled tools; experience with prompt engineering, AI agents, or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption of processes and standards across multiple countries and cultures.
• Background in construction, property, engineering, project management or professional consultancy environments.
• Willingness to travel regularly across Europe.

Responsibilities

• Develop and manage the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

Skills

Communication

Facilitation

Training

Digital technologies

AI-enabled tools

Stakeholder engagement

Willing to travel

Education

IRCA Lead Auditor certification

Degree in quality/business management

Tools

Knowledge management systems

AI agents / prompt engineering

Job description

Turner & Townsend in Amsterdam, Netherlands, seeks an experienced Business Management System (BMS) Manager to lead the European BMS development, governance, and continuous improvement. This strategic role focuses on consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will drive documentation, training, audits, and KPI reporting, while promoting digital and AI-enabled tools and supporting adoption of company processes across Europe.