Business Application Support Specialist – Bussum

Waterland; Netherlands; Remote; EUR 45,000 - 65,000; Full time

Job summary

Waterland in Bussum is seeking a Business Application Support Specialist to join our Data Team. You will be the primary contact for end users, ensuring a smooth day‑to‑day experience across Microsoft Dynamics, SharePoint, and our portfolio monitoring / financial analysis tool.

You will design and maintain Power Automate flows, assist with Power BI reports, and help with data validation. Basic SQL knowledge is helpful to troubleshoot data issues and improve data quality, while you collaborate

Qualifications

• Experience in an application support or data support role.
• Hands-on Power Automate (building and maintaining flows).
• Experience creating or supporting Power BI reports.
• Basic data concepts and ability to troubleshoot data issues with SQL basics.

Responsibilities

• Act as the first point of contact for end users across Dynamics, SharePoint, and portfolio tools.
• Resolve functional issues, handle usage questions, and manage access requests.
• Design, maintain, and improve Power Automate flows to automate business processes.
• Support reporting and data checks, write simple SQL queries when needed, and ensure data consistency.
• Document workflows, provide user guides, and collaborate with finance and data teams.

Skills

Power Automate

Power BI

Power Platform

SQL basics

End-user support

Tools

Microsoft Dynamics

SharePoint

Job description

Business Application Support Specialist – Bussum

We are looking for a Business Application Support Specialist to join our Data Team and provide hands‑on support for several key business applications. You will act as the primary point of contact for end users and ensure a smooth and reliable day‑to‑day experience.

The role focuses on supporting Microsoft Dynamics, SharePoint, and a portfolio monitoring / financial analysis tool. The ideal candidate has a strong end‑user support mindset, understands core data and reporting concepts, and has practical experience with Power Automate and Power BI. Basic SQL knowledge is helpful, but not the main focus of the role.

Role Summary

Application & End-User Support

• Act as the first point of contact for end users across:
  • Microsoft Dynamics
  • SharePoint
  • Portfolio monitoring and financial analysis tools
• Resolve functional issues, usage questions, and access requests
• Investigate issues and coordinate resolution with internal technical teams when needed
• Ensure a stable, user-friendly, and predictable experience across supported applications

Power Platform & Automation

• Design, build, and maintain Power Automate flows to support business processes and reduce manual work
• Maintain and improve existing automations, integrations, and workflows

Reporting & Data Support

• Support users with data‑related questions and reporting logic
• Perform basic data checks and investigations
• Write simple SQL queries when needed to validate or troubleshoot data issues
• Help ensure consistent and correct data usage across reports and applications

Business & Financial Context

• Support portfolio monitoring tools that require basic financial understanding (e.g. KPIs, financial statements)
• Act as a bridge between business, finance, and data teams
• Maintain clear documentation, user guides, and FAQs for applications, reports, and automations
• Identify recurring issues and proactively suggest improvements to workflows, reports, or application usage
• Support testing and user acceptance for system enhancements and new functionality

Candidate profile

Required Skills & Experience

Power Platform & Technical Skills

• Experience in an application support, business systems, or data support role
• Hands‑on experience with Power Automate (building and maintaining flows)
• Experience creating, maintaining, or supporting Power BI reports
• Basic understanding of data concepts (data models, reporting logic, data quality)
• Basic SQL knowledge for troubleshooting or validation purposes

Business & Communication Skills

• Strong service‑oriented mindset with experience supporting end users
• Ability to explain technical concepts in a clear, pragmatic way
• Comfortable working with business stakeholders, including finance or investment teams
• Well‑organized, detail‑oriented, and able to manage multiple support requests

Application & Domain Knowledge

• Experience working with Microsoft Dynamics and SharePoint
• Basic understanding of financial concepts such as KPIs, performance metrics, and portfolio reporting
• Experience with the broader Microsoft Power Platform (Power Apps, governance, environments)
• Experience in financial services, private equity, or portfolio reporting environments
• Familiarity with ticketing or incident management tools
• Exposure to data platforms or reporting backends