Business Application Manager, D&IT Projects

Santen; Amsterdam; On-site; EUR 75,000 - 103,000; Full time

Benefits offered by this job

Competitive Salary

Job summary

Santen Amsterdam seeks a Business Application Manager, D&IT Projects, to drive end-to-end IS solutions that boost business performance across EMEA. You will collaborate with Commercial Operations, Marketing, Market Access, Medical Affairs, and Global Supply Chain to plan, design, implement, manage, and drive user adoption of digital solutions.

In this role, you will guide projects through the full lifecycle, ensure GxP compliance, and perform CSV activities within the ISPD framework, while

Qualifications

• Bachelor's or Master's degree in Information Technology, Business Administration, Engineering, or a related field.
• 5+ years of IT/IS experience including digital transformation and international IT projects.
• Experience with data analytics, data science, and GenAI.
• Strong project management skills and structured working approach; proficiency in MS Office and SharePoint.
• Strategic thinking, customer focus, cross-functional collaboration, and experience working with international stakeholders, including Asian partners.

Responsibilities

• Lead and manage IS projects from planning through implementation with business stakeholders across Commercial Operations, Marketing, Market Access, and Global Supply Chain.
• Conduct business process analysis, design and implement system solutions, and ensure projects are delivered on time, within budget, and to quality standards.
• Ensure GxP compliance and perform CSV activities in line with ISPD framework.
• Administer business systems, provide user support, and drive system enhancements to improve processes.
• Develop secure operating models, maintain system documentation, and support IS audits.
• Build strong relationships with internal stakeholders and manage external vendors to ensure high-quality, cost-effective service delivery.
• Act as a trusted IS advisor to business functions across the EMEA region.
• Ensure GDP guidelines are followed.

Skills

Project management

Vendor management

Data analytics

GenAI

English communication

Education

Bachelor's/Master's in IT, Business, Engineering

Tools

Microsoft Office

SharePoint

Job description

Company Description

Santen is a specialized life sciences company with a proud over 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with a footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world.

Job Description

As Business Application Manager, D&IT Projects, you will drive the delivery of Information Systems (IS) solutions that enhance business performance across Santen EMEA. Working closely with Commercial Operations, Marketing, Market Access, Medical Affairs, and other business functions, you will lead the end-to-end delivery of digital solutions—from planning and design to implementation, system management, and user adoption.

As part of the EMEA Business Solutions team, you will manage IS projects, support Santen's digital transformation, help shape the future application landscape, and ensure GxP compliance where applicable. Collaborating with stakeholders across the EMEA region and global teams, including Santen headquarters in Japan, you will play a key role in delivering innovative, business-focused technology solutions.

What You Will Do

• Lead and manage IS projects from planning through implementation, partnering with business stakeholders across Commercial Operations, Marketing, Market Access, and Global Supply Chain.
• Conduct business process analysis, design and implement system solutions, and ensure projects are delivered on time, within budget, and to quality standards.
• Ensure GxP compliance and perform Computer System Validation (CSV) activities in line with the Santen ISPD framework.
• Administer business systems, provide user support, and drive system enhancements to improve business processes.
• Develop secure and efficient system operating models, maintain system documentation, and support IS audits.
• Build strong relationships with internal stakeholders and manage external vendors to ensure high-quality, cost-effective service delivery.
• Act as a trusted IS advisor to business functions across the EMEA region.
• Ensure compliance with GxP requirements and Good Documentation Practice (GDP) guidelines.

Qualifications

What you will bring to the role

• University degree in Information Technology, Business Administration, Engineering, or a related field (Bachelor's/Master's).
• 5+ years of experience in Information Technology/Information Systems, including digital transformation, project management, vendor management, and delivering IT projects in an international environment.
• Experience with data analytics, data science, and GenAI.
• Strong project management and structured working approach, with proficiency in Microsoft Office and SharePoint.
• Strategic thinking, customer focus, cross-functional collaboration, and cultural awareness, particularly when working with Asian (especially Japanese) stakeholders.
• Strong English communication and negotiation skills.

Desirable

• Knowledge of ITIL, Data Science, Data Analytics, and GenAI.
• Experience in the pharmaceutical industry, commercial business processes, technology consulting and strategy.
• Experience in change leadership, organizational development, and working with Japanese companies.

Additional Information

What We Offer

• Competitive Salary: A market‑aligned base salary starting from €74 879 - €102 958, depending on experience and location.

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.