Business Analyst (Home owner)

landal; Amsterdam; Hybrid; EUR 47,000 - 68,000; Full time

Benefits offered by this job

Salary range 4253–6076 EUR/mo

Bonus scheme

Holiday 27 days

Flexible hours

WFH option

Home office allowance €2.45/day

Training options

Pension fund participation

Staff booking scheme

Job summary

Landal is seeking a Business Analyst (Home Owner) to shape and continuously improve the homeowner platform, from the Homeowner Portal to HOA features. You will gather requirements, translate them into actionable specifications, and deliver across our digital and operational teams.

Your work enhances transparency, consistency and efficiency for internal teams and property owners. The role offers a hybrid work model, a substantial salary range, and a comprehensive benefits package as Landal

Qualifications

• Experience as a Business Analyst or similar analytical role.
• Strong skills in requirements gathering, process mapping, and documentation.
• Ability to translate operational and financial needs into clear functional requirements.
• Excellent communication and stakeholder management skills.

Responsibilities

• Gather and analyse business requirements for owner use bookings, settlements, and HOA features.
• Translate stakeholder needs into clear specifications, user stories, and acceptance criteria.
• Validate requirements with Owner Relations, Finance, Operations, and Digital teams.
• Map end-to-end processes across systems such as Maxxton, the Homeowner Portal, CRM, and financial platforms.
• Support Product Owners with backlog refinement and test scenarios; participate in UAT.

Job description

About the role

As a Business Analyst (Home Owner), you play a key role in shaping and continuously improving the systems, processes, and data flows that support Landal's homeowner business. From the Homeowner Portal to owner use rules, settlements, shared ownership and HOA functionalities - you ensure that business needs are clearly captured, translated into actionable requirements, and delivered across our digital and operational teams. Your work directly enhances the transparency, consistency, and efficiency of the experience we provide to both internal teams and property owners.

What will you do

As a Business Analyst at Landal your tasks & responsibilities include:

Requirements Gathering & Analysis

Collect and analyse business requirements related to owner use bookings, settlements, document handling, news items, shared ownership, and HOA features; Translate stakeholder needs into clear functional specifications, user stories, and acceptance criteria; Validate requirements with Owner Relations, Finance, Operations, and Digital teams.

Process & System Documentation

Map and document end-to-end processes across systems such as Maxxton, the Homeowner Portal, CRM, and financial platforms; Identify process gaps, risks, dependencies, and improvement opportunities; Maintain accurate and up-to-date documentation of business processes and functionalities.

Stakeholder Collaboration

Collaborate closely with Owner Relations, Finance/SSC, Park Operations, Digital teams, and external vendors; Facilitate workshops, requirement clarification sessions, and alignment meetings; Ensure business requirements are properly understood and prioritised.

Delivery Support & Testing

Support Product Owners with backlog refinement and scope definition; Prepare test scenarios and participate in functional and UAT testing; Validate system behaviour against requirements (e.g., owner use rules, HOA configuration, shared ownership access, document visibility).

Data, Compliance & Reporting

Analyse data flows related to settlements, financial postings, document delivery, and owner identity; Support compliance with relevant regulations and internal controls; Contribute to data quality improvements across homeowner processes.

This is you

• Experience as a Business Analyst or in a similar analytical role
• Strong skills in requirements gathering, process mapping, and documentation
• Ability to translate operational and financial needs into clear functional requirements
• Excellent communication and stakeholder management skills

Ideally you also bring

• Familiarity with property management, hospitality, or homeowner related business processes
• Experience with systems such as Maxxton, CRM tools, or financial ERP systems
• Understanding of settlement processes, owner use rules, shared ownership, or Homeowner Portal functionalities

What we offer

• An annual contract with a trial period of one month, whereby we would of course ultimately be happy to employ you permanently
• A salary between € 4,253 and € 6,076 gross per month on a full-time basis
• A bonus scheme
• 27 days' holiday for a full-time working week with the option to purchase 10 additional days off
• Flexible working hours and the possibility of (partly) working from home
• Working from home allowance of €2,45 per home working day
• Training and education options
• Participation in the Recreation pension fund. The standard retirement date in this scheme is 67 years. The premium for this old-age pension is 21.8% of the pension basis, with Landal and you each paying half
• Possibility of paid additional maternity and parental leave
• Various group insurance policies, including free continuous travel insurance for you and your family
• A favorable staff booking scheme

If you have a part-time employment contract, your salary and vacation days are calculated pro rata. Unfortunately for this position we’re not able to support with a relocation or sponsoring a work visa in the Netherlands. Therefore, we can only consider applicants who are already residing in the Netherlands and hold a valid work permit.

We’re building on our new Happy Place. Landal and Roompot are becoming one brand – Landal – and that’s why you will see some exciting new challanges. With a vision to become the European leader in holiday breaks in nature, it’s our ambition to grow, and we’d like you to come and grow with us. Currently based in 3 locations (Zwolle, Den Haag and Goes), we’re going to bring everyone together as one team in our amazing new Amsterdam HQ.