Brand Representative - Kalverstraat, Hollister

Abercrombie & Fitch Co.; Amsterdam; Hybrid; EUR 5,500 - 8,300; Full time

Benefits offered by this job

Paid Time Off

Definite Contract

Merchandise Discount

Meal Tickets

Commuter Allowance

Associate Assistance Program

Training and Development Opportunities

Global Team

Job summary

Abercrombie & Fitch Co. in Amsterdam is seeking Brand Representatives to bring the store experience to life, engaging customers with care and representing the brand authentically. You’ll help customers find what they need and maintain a welcoming, well-presented environment.

You’ll contribute to a positive omni-channel experience, assist with in-store and online orders, and support checkout, replenishment, and visual merchandising. English fluency is required, Dutch optional.

Qualifications

• Fluent in English (Dutch optional)
• Ability to create a welcoming and inclusive customer experience
• Comfortable working in a dynamic environment balancing customer engagement and tasks
• Strong organizational skills and attention to detail
• Reliability and consistent attendance

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized sales environment with presentation standards.
• Process purchases, returns, and exchanges efficiently while ensuring a friendly checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, In-Store Pick-Up, and ship-from-store orders.

Skills

Customer service

Sales support

Cash handling

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.


• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.


• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.


• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Fluent in English – Dutch optional but appreciated


• Ability to create a welcoming and inclusive customer experience.


• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.


• Strong organizational skills and attention to detail.


• Reliability and commitment to consistent attendance.

What You’ll Get

• Paid Time Off


• Definite Contract and Indefinite Contract*


• Merchandise Discount


• Meal tickets**


• Commuter Allowance


• Associate Assistance Program


• Training and Development Opportunities for Career Advancement


• A Global Team of People Who’ll Celebrate you for Being YOU


• *Indefinite contract on the 4th contract renewal


• **Dependent upon shift scheduling

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

Any job offers for this role could be subject to applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is 5.17€ per hour (i.e., the recruiting pay range for this position is 5.17€ - 5.17€ per hour). The starting rate and range may be modified in the future.