Brand Integrity Program Lead (Payments)

adyen; Amsterdam; On-site; EUR 80,000 - 110,000; Full time

Job summary

Adyen is seeking a Senior Compliance Officer to join our Brand Integrity team in Amsterdam. You will lead program management across the Brand Integrity pillar, coordinating governance with Risk, Legal, Commercial, Partnerships, and Operations to ensure consistent application of brand integrity requirements across regions.

You will help maintain playbooks, training materials, and governance routines, tracking remediation items and escalations while supporting reviews of higher-risk merchant

Qualifications

• 5+ years of experience in program management, compliance, risk, operations, merchant oversight, or similarly cross‑functional roles in payments, fintech, financial services, or another regulated environment.
• Familiarity with card-network compliance, merchant risk, high‑risk verticals, or brand-integrity programs.
• Comfortable working across global teams and time zones, and able to drive progress without direct authority.
• Experience with merchant models such as payment facilitators or marketplaces is a plus.
• Exposure to governance trackers, documentation workflows, or compliance operations is a plus.

Responsibilities

• Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination.
• Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistently across teams and regions.
• Manage program plans, trackers, decision logs, action items, and governance routines for brand-integrity initiatives and escalations.
• Coordinate intake and triage of merchant, partner, and network-related issues that require brand-integrity review or follow-up.
• Partner with the first line, Risk, Legal, Commercial, Partnerships, and regional stakeholders to ensure merchant-facing processes and internal governance are aligned.
• Help maintain clear documentation, playbooks, and training materials for brand-integrity topics, program requirements, and escalation handling.
• Track outstanding remediation items, open questions, deadlines, and dependencies to ensure programs move forward in a controlled and timely way.
• Support reviews of higher-risk merchant verticals and models, including payment facilitators, marketplaces, and other areas that may create elevated brand, scheme, or reputational risk.

Skills

Program management

Compliance

Risk management

Operations

Merchant oversight

Job description

Adyen is seeking a Senior Compliance Officer to join our Brand Integrity team in Amsterdam. You will lead program management across the Brand Integrity pillar, coordinating governance with Risk, Legal, Commercial, Partnerships, and Operations to ensure consistent application of brand integrity requirements across regions.

You will help maintain playbooks, training materials, and governance routines, tracking remediation items and escalations while supporting reviews of higher-risk merchant