Bilingual SaaS Support Analyst (EN/NL)

Jobtailor; Breukelen; On-site; EUR 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a customer support specialist in the Netherlands to help customers resolve issues across our SaaS offerings. You will educate users and resolve problems with clear, proactive communication.

The role requires a bachelor’s degree or equivalent, 1–3 years of customer support or technical/help desk experience, and fluency in English and Dutch. German knowledge is a plus and IT literacy is essential.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–3 years of customer support or technical/help desk experience.
• Business fluent English
• Native Dutch
• Strong verbal and written communication skills
• Ability to understand technical processes and data effectively
• Nice to have: Knowledge of German
• IT Support experience
• Experience with SaaS

Responsibilities

• Identify, research, and resolve customer issues
• Assist customers with education and issue resolution across various products and services
• Log and track customer interactions using the designated CRM
• Adhere to schedules to ensure availability for customer needs

Skills

Dutch native

English fluent

Strong communication

Education

Bachelor’s degree or equivalent

Tools

CRM software

IT Support

SaaS knowledge

Job description

Jobtailor is seeking a customer support specialist in the Netherlands to help customers resolve issues across our SaaS offerings. You will educate users and resolve problems with clear, proactive communication.

The role requires a bachelor’s degree or equivalent, 1–3 years of customer support or technical/help desk experience, and fluency in English and Dutch. German knowledge is a plus and IT literacy is essential.