Bilingual Aftersales Agent — Part-Time, Hybrid (Amsterdam)

TicketSwap; Amsterdam; Hybrid; EUR 17,047 - 24,280; Part time

Job summary

TicketSwap is looking for an Aftersales Agent based in Amsterdam to help fans with ticket disputes and refunds. As an entry-level role, you will resolve cases using evidence and apply fair policy decisions while communicating effectively in Spanish and English.

The position offers part-time hours of 24–32 a week, with an office-first approach that allows hybrid work. You'll be part of a mission-driven company that values empathy, digital proficiency, and teamwork.

Qualifications

• Native in Spanish and fluent in English (written and spoken); additional languages are a plus.
• Writes clearly and professionally in both languages.
• Confident working with digital tools and can learn new systems quickly.

Responsibilities

• Investigate buyer and seller disputes, ticket issues, and refund requests.
• Communicate clearly and empathetically while making fair decisions.
• Turn recurring issues into feedback for better tooling and automation.

Skills

Native in Spanish

Fluent in English

Decision making

Empathy

Digital tools proficiency

Job description

TicketSwap is looking for an Aftersales Agent based in Amsterdam to help fans with ticket disputes and refunds. As an entry-level role, you will resolve cases using evidence and apply fair policy decisions while communicating effectively in Spanish and English.

The position offers part-time hours of 24–32 a week, with an office-first approach that allows hybrid work. You'll be part of a mission-driven company that values empathy, digital proficiency, and teamwork.