Benelux Technical Trainer (All genders)

Genetec; Amsterdam; On-site; EUR 52,000 - 75,000; Full time

Job summary

Genetec is seeking a Benelux Technical Trainer to deliver comprehensive technical training on our product portfolio across the Benelux region and beyond.

The role requires up to 50% travel, with work-from-office or home-office when not traveling. You will update materials, create course outlines, and maintain deep product knowledge to support customers and partners.

Qualifications

• Bachelor's degree in Computer Science or Computer Engineering or equivalent experience.
• Proven track record delivering technical training (3+ years).
• Excellent verbal and written communication in English and Dutch.

Responsibilities

• Deliver technical training on Genetec products to customers, resellers, distributors and internal staff.
• Update training material to reflect product changes and new releases.
• Create training presentations, manuals and course outlines.
• Contribute to improved training documentation tools.
• Maintain current, in-depth knowledge of Genetec products.

Skills

English proficiency

Dutch proficiency

Presentation skills

Organizational skills

Education

Bachelor's degree in Computer Science or Computer Engineering

Job description

Benelux Technical Trainer Genetec

We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries, including transportation, education, and government. At Genetec, we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths. Our network, of over 2400 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our Internal Engagement Survey results of 4.4/5. Discover Genetec's work environment and lively culture in this video!

The position: Genetec is currently seeking a Technical Trainer. We are looking for a dynamic, responsive individual, able to work in a fast-paced, lively environment. The Technical Trainer will be responsible for delivering training on all our Genetec products' portfolio which is constantly growing with cutting edge technologies. This position requires travel 50% of the time, mostly in Benelux but also internationally. When not on the road, the Technical Trainer works from Genetec's office or a home office, preparing for future training sessions, updating existing training materials, and improving course content.

The ideal candidate will have excellent organizational and presentation skills.

What your day will look like

• Deliver technical training to Genetec customers, resellers, distributors and internal staff
• Update existing training material to reflect changes in new product releases
• Create training presentations, manuals and course outlines
• Contribute to improved training documentation tools
• Maintain a current, in-depth knowledge of the functions and features of Genetec's products

About you

• Bachelor's degree in Computer Sciences or Computer Engineering or equivalent experience at least 3 years + delivering technical training, preferably software training
• Proficient in verbal and written communication skills in English and Dutch.
• Other languages are considered an asset.
• Possess exceptional presentation and facilitation skills.
• Willing and able to travel up to 50% of the time

Technical expertise

• Excellent knowledge of Windows operating systems
• Excellent knowledge of networking principles and the IP protocol
• Experience with networking concepts, database concepts and client-server environments
• Experience with PC configuration and troubleshooting with the Windows operating system
• Experience within the Physical security space, ideally in both Access Control and Video

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

4.5/5 agreed in our Internal Engagement: 'People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.'