Back Office Admin (m/f/d) - NH Eindhoven Conference Centre Koningshof

Minor Hotels; Eindhoven; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Refer-a-friend bonus

Employee rates

F&B discounts

Team events

Career growth

Salary scale 6

Job summary

NH Hotels & Resorts is seeking a Front Office administrator to drive the administration of the Front Office for our hotel in Eindhoven. You will ensure accurate handling of payments, commissions and KPI tracking while collaborating with the Northern Europe Excellence Team and Finance.

This role emphasizes detail, reliability, and proactive problem-solving. You will analyze debts, verify commission entries for Booking.com and M&E, manage credit variances, and contribute to KPI-related exceptions.

Qualifications

• Strong communication and guest-service orientation.
• Knowledge of SAP is important for this role.
• Excellent numerical and data-analysis skills.

Responsibilities

• Analyze and solve problems in DFM/DWP and Voxel.
• Follow-up of outstanding debts (C customers and in DWP A and B customers).
• Verify that commissions are loaded correctly into the system (Booking.com and M&E groups).
• Handle credit and money differences.
• Provide input for exceptions for KPI calculations.
• Assist in processing invoices and prepayments.

Skills

English proficiency

Financial analysis

Data analysis

Guest service mindset

Tools

SAP

Job description

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Date: Oct 9, 2026

Location: Eindhoven, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.


• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).


• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.


• Team building events, trips and holiday parties.


• The opportunity to grow within our company worldwide.


• Salary based on your experiences starting from Horeca CLA scale 6.

Your Role at a Glance

In this position you are the driving force behind the administration of the Front Office for our hotel. Thanks to your eye for detail and dedication, everything in the field of payments, commissions, and KPI's is well organized. You are responsible for achieving and improving KPI's for the hotel. To achieve these goals, you will be in close contact with the Northern Europe Excellence Team and other parties such as the Finance department and Onyx. Your main responsibilities are:

• Analyzing and solving problems in DFM/DWP and Voxel.


• Follow-up of outstanding debts (C customers and in DWP A and B customers).


• Verify that commissions are correctly loaded into the system (for parties such as Booking.com and for Meeting & Events groups.)


• Taking care of credit and money differences.


• Providing input for exceptions for KPI calculations.


• Assist in the processing of invoices and prepayments.

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;


• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;


• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us. Knowledge of SAP is important in this position;


• You have a good command of the English language, both verbally and in writing, additional languages are a plus;


• You take initiative and have a flexible and proactive attitude;


• You are a strong communicator with both internal and external stakeholders. You enjoy helping at the Front Office when necessary;


• You have strong financial skills and enjoy analyzing data. You always try to come up with a solution.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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