B2B Support Specialist

Tibber; Amsterdam; On-site; EUR 40,000 - 50,000; Full time

Job summary

Tibber is seeking a B2B Support Specialist in Amsterdam to enhance customer experience for B2B clients. In this role, you'll support wholesalers and installers, manage complex cases, and improve operational efficiency through collaboration.

The ideal candidate has experience in B2B support, strong communication skills in Dutch and English, and a passion for driving positive change in energy consumption.

Join Tibber and contribute to sustainable energy solutions.

Qualifications

• Experience in B2B support, customer operations, or a similar field.
• Confidence in handling complex or commercially important cases.
• Strong ownership, structure, and judgement.

Responsibilities

• Act as an escalation point for complex or sensitive B2B cases.
• Support day-to-day B2B operations and support customers.
• Drive alignment across various departments to ensure a smooth customer journey.

Skills

B2B support experience

Communication in Dutch

Communication in English

Cross-functional collaboration

Complex case management

Job description

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.

We're looking for a B2B Support Specialist to join us in making the energy transition happen – maybe that’s you?

Job Mission

Do you get energy from delivering high-quality support, building trust, and bringing structure to complex operations? If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence, you’ll fit right in.

As our B2B Support Specialist, you’ll play a key role in supporting Tibber’s B2B customers (mainly wholesalers and installers). You’ll be a key contact point for those B2B customers, helping advise and support them around products such as batteries, Tibber Pulse and Bridge.

What you’ll do

• Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
• Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
• Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
• Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions.
• Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support.
• Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time.

What we’re looking for

• Experience in B2B support, customer operations, or a similar field.
• Confidence in handling complex or commercially important cases.
• Strong ownership, structure, and judgement.
• Clear and professional communication in Dutch and English.
• Comfort working cross-functionally and building strong stakeholder relationships.
• A drive to improve ways of working and support high-quality B2B operations.

We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply!

The Tibber Mindset

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.

Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we’re now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience.