Aviation Customer Support Specialist – End-to-End Orders

Fokker Services Group; Woensdrecht; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

27-29 holiday days

13 ADV leave days per year

Competitive salary

International team environment

Job summary

Fokker Services Group is seeking a Customer Support Representative to manage the end-to-end order process for our aviation customers, from quotations to invoicing, ensuring on-time delivery and customer satisfaction.

You will maintain direct contact with customers, sales, and internal maintenance/production teams while driving process improvements and ensuring compliance with export regulations. A strong ownership mindset and collaborative approach are essential.

Qualifications

• MBO+ level education or higher is required.
• Strong command of Dutch and English, both written and spoken.
• Experience in aviation or logistics is preferred.
• Experience with ERP systems and MS Office is advantageous.

Responsibilities

• Own the end-to-end order process from quotations to invoicing with focus on timely delivery (TAT/OTD).
• Manage administrative and operational tasks for customer accounts; keep orders up to date in systems.
• Support new product scopes by coordinating with Program Manager and customers.
• Handle invoicing questions and warranty claims, resolving discrepancies.
• Prepare and share weekly reports on key accounts and customer satisfaction.

Skills

Customer orientation

Commercial awareness

Problem-solving

Dutch language

English language

Ownership & initiative

ERP experience

MS Office proficiency

LEAN experience

Teamwork

Education

MBO+ level education

Tools

ERP systems

MS Office

Job description

Fokker Services Group is seeking a Customer Support Representative to manage the end-to-end order process for our aviation customers, from quotations to invoicing, ensuring on-time delivery and customer satisfaction.

You will maintain direct contact with customers, sales, and internal maintenance/production teams while driving process improvements and ensuring compliance with export regulations. A strong ownership mindset and collaborative approach are essential.