Customer Support Representative - Material Services

Fokker Services Group; Woensdrecht; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

27-29 holiday days

13 ADV leave days per year

Competitive salary

International team environment

Job summary

Fokker Services Group is seeking a Customer Support Representative to manage the end-to-end order process for our aviation customers, from quotations to invoicing, ensuring on-time delivery and customer satisfaction.

You will maintain direct contact with customers, sales, and internal maintenance/production teams while driving process improvements and ensuring compliance with export regulations. A strong ownership mindset and collaborative approach are essential.

Qualifications

• MBO+ level education or higher is required.
• Strong command of Dutch and English, both written and spoken.
• Experience in aviation or logistics is preferred.
• Experience with ERP systems and MS Office is advantageous.

Responsibilities

• Own the end-to-end order process from quotations to invoicing with focus on timely delivery (TAT/OTD).
• Manage administrative and operational tasks for customer accounts; keep orders up to date in systems.
• Support new product scopes by coordinating with Program Manager and customers.
• Handle invoicing questions and warranty claims, resolving discrepancies.
• Prepare and share weekly reports on key accounts and customer satisfaction.

Skills

Customer orientation

Commercial awareness

Problem-solving

Dutch language

English language

Ownership & initiative

ERP experience

MS Office proficiency

LEAN experience

Teamwork

Education

MBO+ level education

Tools

ERP systems

MS Office

Job description

How You Keep The Engine Running With Us

As a Customer Support Representative you are responsible for the operational management of a portfolio of customer accounts, including airlines, and Integrators that are involved in all aspects of aircraft and component maintenance and overhaul. Within the Customer Support team of Fokker Techniek, the most important goal is to deliver repair and production orders reliably and at the right price. Together with your colleagues, you ensure a smooth order process.

In this role you act as the link that brings everything together: you represent the customer within the organization – and the organization towards the customer. We are looking for a professional with a strong sense of ownership, who takes initiative, assumes responsibility and is able to engage colleagues and customers in a joint approach.

You report to the Customer Support Manager of the Material Services division. You maintain direct contact with our customers and sales organization, as well as with the internal maintenance and production departments.

The Department

The Customer Support department within the Material Services division plays a central role in supporting customers and internal processes. As a Customer Support Representative, you work closely with the component shop and other internal departments to prepare quotations, and to ensure that repairs, production and deliveries proceed as agreed. This requires active daily coordination and good alignment so that processes are executed efficiently and without errors.

Accuracy is crucial in this role. We are looking for someone with a sharp eye for detail, who can see what is needed to achieve an optimal result and who can translate customer expectations into concrete actions within the organization.

By continuously working on improving processes and services, Customer Support strives for the ultimate customer experience.

Key Responsibilities

• Full responsibility for the order process – from quotations and receipt of the order through to invoicing – including repair, production and process orders, with a focus on efficient handling and achieving TAT (Turn Around Time) and OTD (On Time Delivery).
• Administrative and operational management of customer accounts: monitoring status, keeping open orders up to date and ensuring correct registration in the systems, with a focus on timely delivery and customer satisfaction.
• Contributing to new product groups or scope extensions in close cooperation with the Program Manager, by supporting customer contact and internal coordination, where technical knowledge of products and processes plays an important role.
• Handling invoicing questions and warranty claims, and ensuring correct resolution of discrepancies or issues.
• Preparing and sharing weekly reports on key accounts and customer satisfaction, both internally and with the customer.
• Ensuring compliance with export regulations and internal compliance procedures.
• Identifying improvement opportunities in processes and collaboration, and actively contributing to the optimization of services.

How You Are Valuable To Us

• MBO+ level of education and thinking, with work experience in aviation or logistics.
• A customer-oriented mindset with commercial awareness and strong problem-solving skills.
• Excellent command of Dutch and English (both spoken and written).
• The ability to understand and explain technical issues.
• Flexibility and resilience in a complex industry.
• The ability to work independently as well as in a team.
• Experience with ERP systems and good knowledge of MS Office.
• A creative, analytical and practical approach to solutions.
• A proactive attitude and sense of ownership: taking responsibility, showing initiative and engaging others in a positive way.
• Excellent attention to detail and strong quality awareness.
• Preferably experience with LEAN.

Where you will be working

A company with over a hundred years of experience, innovation, knowledge and expertise coursing through our veins. Our cross-departmental approach and tailor‑made solutions are making their mark on the future of aerospace innovation. With our welcoming and friendly culture, we are more than just colleagues. We are a team of friends committed to both fun and development in the workplace. This enthusiasm and ongoing performance development ensures that our employees commit to Fokker Services Group for the long‑term.

We are pioneers and we are dauntless. It's no coincidence that we're a global player in the field of aircraft maintenance and advancement. Together with our keen and initiative‑taking colleagues, we work on the most innovative and advanced solutions aiming at creating a more sustainable and optimal aerospace sector. We continue to push the boundaries of possibility. And that's how we make sure we keep aircraft where they belong: in the air!

What We Offer

• A space within a team of talented specialists who are eager to share their knowledge and experience, but also want to learn from you;
• An inspiring work environment within an international and innovative organization.
• Flexibility in your work, allowing you to maintain a good work–life balance.
• An engaged and active staff association that regularly organizes fun activities outside of work.
• Enjoyable team events where work and fun go hand in hand.
• A team of talented specialists who are happy to share their knowledge and are also open to learning from you.
• Room for professional and personal growth, with plenty of autonomy and responsibility.
• Career opportunities within our organization and the wider Fokker Services Group.
• A culture in which your initiative and eye for detail make the difference, and where you can truly impact customer satisfaction and results.
• An organization that embraces diversity and inclusion: we value a workforce with different backgrounds, beliefs and experiences, so that everyone feels welcome and can use their talents.

The CLA (CAO) Meta-elektro applies. This consists out of the following:

• A competitive salary;
• When working fulltime (40 hours), you have 27-29 holiday days and 13 ADV leave days per year.