AV Applications Engineer | German or Dutch & English

Undutchables; Amersfoort; On-site; EUR 40,000 - 52,000; Full time

Job summary

Undutchables is seeking a technical support professional focused on hardware and on-site testing. You will handle phone-based troubleshooting for resellers and end-users, provide product specifications, and train others on usage and features.

In this role, you will nurture reseller relationships, contribute ideas for new products, and assist with sales-related activities as needed. A hands-on, customer-focused attitude is essential.

Qualifications

• Experience providing phone-based technical support, preferably for hardware products.
• Ability to diagnose issues and provide clear troubleshooting steps.
• Understanding of product specifications and on-site testing.

Responsibilities

• Provide phone support for troubleshooting to resellers and end-users.
• Focus on hardware/electronics rather than software.
• Supply detailed product specifications for resellers and end-users.
• Conduct thorough testing to diagnose and resolve technical challenges on-site.
• Propose ideas for new products and enhancements.
• Create and sustain positive relationships with resellers and end-users.
• Train colleagues and resellers on product usage and features.
• Fulfill sales-related duties.

Skills

Phone support

Troubleshooting

Hardware knowledge

Product testing

Technical documentation

Reseller relations

Training

Sales focus

Job description

• Provide phone support for troubleshooting to resellers and end-users.
• The role is more related to the hardware / electronics side and not software
• Supply detailed product specifications for resellers and end-users.
• Conduct thorough testing to diagnose and resolve technical challenges on-site.
• Propose creative ideas for new products and enhancements to existing ones.
• Creating and sustaining positive relationships with resellers and end-users.
• Train colleagues and resellers on product usage and features.
• Sales-related duties.