Automation Support Engineer — SAP & API Expertise

Redwood Software; Houten; On-site; EUR 55,000 - 75,000; Full time

Job summary

Redwood Software is expanding its Solutions Engineering team. The Support Engineer role is a fully proficient technical support professional who independently resolves a broad range of customer issues, including complex and non-standard automation scenarios.

This role requires strong technical depth in Workload Automation products, sound judgment, and the ability to collaborate effectively across teams. You will help improve support processes and documentation.

Qualifications

• Several years of experience in technical or application support roles.
• Strong skills across Windows and/or Linux systems, databases and SQL, networking, APIs and integrations.
• Strong scripting skills (PowerShell, Bash, Python).
• Excellent written and verbal communication, with the ability to diagnose complex issues.

Responsibilities

• Independently manage and resolve complex customer cases end-to-end.
• Troubleshoot cross-domain issues involving advanced job scheduling and dependencies.
• Analyze logs, traces and system behavior to identify root causes.
• Identify and document product defects with clear reproduction steps and evidence.
• Communicate confidently with customers in technically deep discussions.
• Improve and maintain knowledge base articles and internal troubleshooting documentation.
• Assist with onboarding and knowledge sharing by supporting less experienced engineers.
• Collaborate closely with Engineering and other teams on escalated issues.

Skills

Windows/Linux

Databases/SQL

Networking

APIs/Integrations

SAP ERP

Scripting: PowerShell

Scripting: Bash

Scripting: Python

Troubleshooting

Communication

Independent work

Job description

Redwood Software is expanding its Solutions Engineering team. The Support Engineer role is a fully proficient technical support professional who independently resolves a broad range of customer issues, including complex and non-standard automation scenarios.

This role requires strong technical depth in Workload Automation products, sound judgment, and the ability to collaborate effectively across teams. You will help improve support processes and documentation.