Associate Agent

Tech Sales Jobs; Amsterdam; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare plan

Pension plan

Income protection

Paid time off

Learning & development

Home office allowance

Pet insurance

Job summary

Mitek in Amsterdam is seeking an Associate Agent on a 6‑month fixed‑term contract to review Proof of Identity documents and real‑time images, assess legitimacy, and input data accurately.

You will work from a home office or in‑person, with rotating 8‑hour shifts including nights; training in Amsterdam during the first weeks. The role emphasizes meticulous accuracy, meeting SLAs, and a collaborative, learning‑oriented attitude.

Qualifications

• Strong IT literacy
• Able to type accurately
• Able to work toward targets and performance metrics
• Willing to adapt to frequent procedural updates
• Eligible to work in the Netherlands (NL)
• Three references (employment or academic)
• Avaiability to come to the office in Amsterdam for onboarding training

Responsibilities

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features

Skills

Attention to detail

Effective communication

Collaborative

Learner mentality

Calm under pressure

Punctuality

Reliability

Job description

Associate Agent (Netherlands - 6 Month Fixed-Term Contract)

Team: 40 - Agent Assist Operations

Location: Amsterdam

Commitment: Full Time

Workplace Type: hybrid

Salary:

We are proud to offer competitive salary ranges aligned to industry standards. Please note that our ranges are representative and individual compensation specifics may vary based upon experience level, professional competencies and geographic differentials.

As well as a competitive basic salary, we also offer premiums for weekends, bank holidays and hours worked between 22:00-06:00.

Mitek(NASDAQ: MITK)is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us atwww.miteksystems.com.

We are Virtual 1st!Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. Because we care about our candidates, employees and customers, we include an in-person meeting as part of our hiring process. It’s one of the ways we live our mission to “Protect What’s Real.”

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it. We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs.

As an Associate Agent, you will work virtually from your home office, reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

What You Will Do (Essential Responsibilities):

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features

Who You Are (Soft Skills & Attributes):

• A collaborative, detail-oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities):

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
• Eligible to work in the Netherlands
• Three references (employment or academic)
• Avaiability to come to the office in Amsterdam during the first three weeks of employment to complete the onboaring training and one or two times per month after that.

What Would be Nice (Preferred Skills & Experience):

• Previous office experience in administration or data entry
• An understanding of GDPR
• Criminology background
• Working knowledge of the KYC industry

Working Schedule:

• Dependent on shift pattern
• Some weekend, evening and bank holiday availability required
• 8-hour rotating shifts; flexibility across early, afternoon, and late shifts essential, including night shifts (22.00h - 6.00am) 1 week out of 5.

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.

Benefit offerings –may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics

Financial future: retirement/pension plan contributions, MTK stock plan participation

Income protection: life event& disability coverage

Paid time off: generous annual leave, company holidays, volunteer time off

Learning: e-learning license, tuition reimbursement, hackathons

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!