Assistant Account Manager (AAM)

lighting; Eindhoven; On-site; EUR 38,000 - 60,000; Full time

Job summary

Signify is seeking an Assistant Account Manager to support strategic customer accounts and independently manage a portfolio of smaller, non-key accounts. The role blends commercial responsibility with developing analytical and relationship management capabilities to prepare for a Key Account Manager position.

You will drive growth and commercial performance within assigned accounts, participate in store visits, coordinate promotions, and prepare analyses to guide decisions.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in sales support or customer service roles with CRM and reporting.
• CRM software proficiency (e.g., Salesforce, Microsoft Dynamics) is essential.

Responsibilities

• Support development and execution of strategic key account plans and growth initiatives.
• Independently manage a portfolio of smaller, non-key accounts with responsibility for performance and growth.
• Build and maintain professional relationships with customer stakeholders.
• Visit stores to assess in-store execution and drive improvements with Marketing.
• Prepare promotions, customer analyses, and commercial recommendations for decision-making.
• Participate in negotiations and projects, taking on increasing responsibility over time.

Skills

Sales support

Customer service

CRM proficiency

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

MS Dynamics

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

The Assistant Account Manager (AAM) supports the management and growth of strategic customer accounts while independently managing a portfolio of smaller, non-key accounts. The role combines direct commercial responsibility with the development of the strategic, analytical, and relationship management capabilities required for a Key Account Manager role.

The AAM progressively takes ownership of customer-facing activities, business planning, and commercial execution. This includes independently driving growth and commercial performance within assigned accounts, while supporting strategic key accounts under the guidance of a KAM.

The AAM also plays an active role in store visits and in-store execution, working closely with the Marketing team to identify opportunities and improve brand and promotional execution at store level. The expectation is that, through demonstrated performance and continuous development, the AAM will be ready to assume a Key Account Manager position within approximately two years.

• Support the development and execution of strategic key customer account plans and growth initiatives.
• Independently manage and develop a portfolio of smaller, non-key customer accounts, with responsibility for commercial performance and growth.
• Build and maintain professional relationships with customer stakeholders.
• Regularly visit stores to assess in-store execution, identify opportunities, and actively drive improvements in collaboration with the Marketing team.
• Support preparation and coordination of promotions for key accounts, ensuring effective planning, execution, and follow-up,
• Prepare customer analyses, business reviews, and commercial recommendations to support decision-making for key accounts.
• Participate in customer negotiations, projects, and business reviews, taking on increasing responsibility over time.
• Demonstrate continuous development of strategic selling, account management, and leadership capabilities in preparation for a Key Account Manager role.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor's degree in Business Administration, Marketing, or a related field to ensure foundational knowledge in sales and customer relationship management.
• Minimum 2 years of experience in sales support or customer service roles, with hands-on experience in CRM systems and sales reporting.
• Proficiency certification in CRM software (e.g., Salesforce, Microsoft Dynamics) is essential to effectively manage customer databases and reporting tools.

Everything we'll do for you

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.