Applications Functional Support - ms Dynamics 365 f&o (F/M/D)

PATAGONIA; Amsterdam; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Patagonia is seeking an Applications Functional Support professional in Amsterdam to maintain business continuity. You will handle incidents, resolve issues, and translate user needs into functional solutions across D365 CE and F&O, acting as the bridge between end users and IT.

You will collaborate with Business Analysts and IT teams, prioritize tickets, and contribute to process improvements while supporting a hybrid work model from the Amsterdam base.

Qualifications

• 3 years of relevant experience in users' technical support.
• Solid understanding of business application support and ticket handling.
• Good communication and stakeholder coordination skills.
• Experience with enterprise systems and issue resolution.
• Familiarity with Dynamics 365 F&O is a plus.

Responsibilities

• Provide first-line functional support for business applications and integrations.
• Resolve incidents and monitor batch processes in D365 and related systems.
• Collaborate with Business Analysts and System Analysts to clarify issues.
• Prioritize support actions using impact and urgency assessments.
• Coordinate with IT Operations to ensure consistent service levels.

Skills

Technical support

Customer service

Ticketing systems

Stakeholder comms

Problem solving

Time management

Education

No degree requirement

Tools

Microsoft Dynamics 365 F&O

Job description

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have-our business, our investments, our voice and our imagination-to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in‑kind donations to thousands of grassroots environmental groups around the world.

Your role:

We're in business to save our home planet. The Applications Functional Support role ensures business continuity by supporting users with issue resolution, system improvements, and functional expertise on key business applications. The role acts as a bridge between end users and technical teams, translating business needs into functional solutions. By handling incidents, managing user requests, and coordinating with IT stakeholders, the role contributes directly to operational stability and application usability.

Main tasks:

• First-Line Support Across Applications: Provide daily front-line functional support for users across multiple business application and integration (e.g. D365 CE and F&O), ensuring timely resolution of service desk tickets and escalation of complex cases as needed.
• Issue Resolution and Batch Monitoring: Independently manage process issues in D365 and other business applications by prioritizing, diagnosing, and resolving incidents. Monitor global batch processes in UAT and Production environments, rerunning jobs when necessary to prevent business disruption.
• User Collaboration and Problem Analysis: Engage proactively with Business Analysts and System Analysts to clarify user-reported issues, determine resolution steps, and document recurring problems for future mitigation.
• Process Improvement and Ticket Prioritization: Shape service desk processes by identifying recurring issues, streamlining escalation flows, and applying urgency and impact assessments to prioritize support actions.
• Cross-Functional Service Coordination: Collaborate with regional Digital Workplace and IT Operations teams to maintain a consistent level of service and align support activities with global infrastructure and application standards.
• Providing solicited and unsolicited advice to internal customers and stakeholders and user/application onboarding.

What we're looking for:

• An inclusive mindset
• 3 years of relevant experience in users' technical support
• Good understanding of business application support and ticket handling and functional knowledge of platforms like Microsoft Dynamics 365 F&O to resolve day-to-day issues.
• Good understanding of troubleshooting and error resolution within enterprise systems by identifying and resolving application issues based on urgency, impact, and root cause analysis.
• Good understanding of effective communication and stakeholder coordination to collaborate effectively with internal IT teams, business users, and System Analysts.
• Good understanding of service desk procedures, ticket handling and IT operations alignment by operating in frameworks while also suggesting improvements
• Good organizational skills and time-sensitive decision-making to manage competing priorities and ensure critical tickets are addressed promptly
• A love of the outdoors
• An interest in saving our home planet and making a positive impact through your work

Other important details:

• This is a full-time position based in Amsterdam
• We have a hybrid work model, working from home for maximum 3 days per week
• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role.
• To find out more about what we offer our employeesclick here: https://eu.patagonia.com/nl/en/what-we-offer/

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.