Dynamics 365 F&O Support Engineer — Hybrid Amsterdam

PATAGONIA; Amsterdam; Hybrid; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Patagonia is seeking an Applications Functional Support professional in Amsterdam to maintain business continuity. You will handle incidents, resolve issues, and translate user needs into functional solutions across D365 CE and F&O, acting as the bridge between end users and IT.

You will collaborate with Business Analysts and IT teams, prioritize tickets, and contribute to process improvements while supporting a hybrid work model from the Amsterdam base.

Qualifications

• 3 years of relevant experience in users' technical support.
• Solid understanding of business application support and ticket handling.
• Good communication and stakeholder coordination skills.
• Experience with enterprise systems and issue resolution.
• Familiarity with Dynamics 365 F&O is a plus.

Responsibilities

• Provide first-line functional support for business applications and integrations.
• Resolve incidents and monitor batch processes in D365 and related systems.
• Collaborate with Business Analysts and System Analysts to clarify issues.
• Prioritize support actions using impact and urgency assessments.
• Coordinate with IT Operations to ensure consistent service levels.

Skills

Technical support

Customer service

Ticketing systems

Stakeholder comms

Problem solving

Time management

Education

No degree requirement

Tools

Microsoft Dynamics 365 F&O

Job description

Patagonia is seeking an Applications Functional Support professional in Amsterdam to maintain business continuity. You will handle incidents, resolve issues, and translate user needs into functional solutions across D365 CE and F&O, acting as the bridge between end users and IT.

You will collaborate with Business Analysts and IT teams, prioritize tickets, and contribute to process improvements while supporting a hybrid work model from the Amsterdam base.