Application specialist ServiceNow

Exact; Delft; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working model

Travel expense reimbursement

Home office allowance

Learning & development programs

Job summary

Exact in the Netherlands is seeking an Application Specialist ServiceNow to design and implement ServiceNow solutions, translate business needs into technical results, and collaborate with an interdisciplinary team of developers and IT partners.

You will work in an agile setting, focusing on translating requirements into practical, well-architected ServiceNow capabilities and expanding integrations across the landscape.

Qualifications

• Minimum 5 years of experience building ServiceNow solutions.
• Experience with ServiceNow modules SAM, HAM, ITSM, SPM and dashboarding.
• Fluent English; Dutch is beneficial but not essential.

Responsibilities

• Translate business requirements into well-architected solutions.
• Implement Best Practices of ServiceNow.
• Execute test plans and ensure a quality solution is delivered.
• Analyze and solve/adjust complex issues within the existing implementation.
• Help the support team in IT Operations when required.
• Act as a subject matter expert to colleagues and actively support others in architecting the best solutions.
• Learn about other applications in the landscape to become a versatile application expert.

Skills

ServiceNow

ITSM

Dashboarding

SAM

HAM

SPM

English

Job description

Are you that application guru who’s looking for exciting challenges combined with a healthy work-life-balance? We believe we can offer you this at Exact. For our internal IT department, we are looking for an Application Specialist ServiceNow with an ambition to broaden one’s horizons to other applications. You will be part of our Application team and will continuously work on improving and expanding our implementations and integrations, in all aspects. At Exact, your technical skills and “dare to” mentality, can lead to the best innovation. And where is your career heading? That’s up to you. The career opportunities are unprecedented.

This = the job you are looking for

In an agile setting, you will work on awesome ServiceNow solutions which deliver instant value and help the business in achieving its goals. Your focus will be on designing and implementing new requirements, by translating business needs into technical solutions. And you won’t be alone: your team consists of other Application Specialists, Developers and IT Business Partners with whom you’ll collaborate to deliver the best solutions. And that's not all. We can rely on you as an Application Specialist to:

• Translate business requirements into well-architected solutions
• Implement Best Practices of ServiceNow
• Execute test plans and ensure a quality solution is delivered
• Analyze and solve/adjust complex issues within the existing implementation
• Help the support team in IT Operations when required
• Act as a subject matter expert to colleagues and actively support others in architecting the best solutions
• Next to this, we also offer you the opportunity to learn about the other applications in our landscape, to become a versatile application expert who can also contribute to the bigger picture.

This = what you bring

With us, you can be yourself, and we would love to discover what sets you apart. For the position of Application Specialist, it’s helpful if you have great analytical skills. And that you enjoy building quality solutions and solving complex problems in a multi-disciplinary team. What’s more, you bring:

• At least 5 years of experience (Pre: Certified) with supporting and building solutions in ServiceNow
• ServiceNow SAM, HAM, ITSM, SPM and dashboarding
• Fluent in English is a must, Dutch is beneficial but certainly not essential

And preferably;

• Experience with managing other business applications (Pre: Exact Synergy, Exact Globe, TVM, ScanSys, Exact Online, Salesforce)
• Experience in a Microsoft oriented IT landscape (Pre: Microsoft administrator experience (potentially proven by certifications))
• Experience with managing complex IT environments with multiple applications and integrations
• Experience in a customer facing / business process role (translating business requirements to application solutions)
• Basic experience with managing or building data integrations

This = what you get

At Exact, we value the balance between work and relaxation. This is very important to us. You can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As an Application Specialist ServiceNow based on 40 hours per week, you can also count on:

• A competitive package, depending on your experience
• Useful training sessions via our learning and development center that help you to fulfill your career potential.
• A holiday allowance, a thirteenth-month bonus and of course 8% holiday allowance;
• 27 vacation days, up to 5 loyalty days (one extra day off per year of service) and 3 Giving Back days to volunteer for causes you care about
• Hybrid working model (50% in the office)
• Reimbursement of travel expenses and a working from home allowance