APAC Account & Operations Lead

Century Supply Chain Solutions; Rotterdam; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Century Supply Chain Solutions in Rotterdam seeks an Account Manager / Customer Operations Manager to shape strategy, deliver top-tier customer satisfaction, and drive operations excellence across regional accounts.

You will coordinate with the US support team, lead process improvements, ensure SOP adherence, monitor KPIs, and nurture relationships with partners in Asia, facilitating quarterly reviews and overseas visits as directed.

Qualifications

• University graduate with Bachelor’s Degree in Business Administration or Supply Chain is an asset.
• Extensive business experience within Supply Chain/Logistics is an asset.
• Overseas education/work experience is preferable.
• Ability to work in time-sensitive environment and be results-driven.
• Excellent interpersonal and globally adaptable communication skills.
• Native English speaker is preferable; Mandarin/Cantonese is an asset.

Responsibilities

• Develop and deliver the strategy to maximize customer satisfaction with a focus on operations excellence and special projects.
• Represent Century on behalf of the account, liaise with US-based support, and lead operational process improvements.
• Ensure SOPs are followed and best practices shared across client teams; address concerns with staff.
• Review origin KPIs and error logs; create and follow up on corrective action plans.
• Maintain smooth relationships with customers’ partners regionally and ensure service satisfaction.
• Prepare for quarterly meetings and overseas visits as directed by Asia management.

Skills

Relationship management

Operations excellence

Process improvement

Excel

English communication

Travel readiness

Cross-border collaboration

Education

Bachelor’s Degree in Business Administration

Tools

Excel

Access

Job description

Century Supply Chain Solutions in Rotterdam seeks an Account Manager / Customer Operations Manager to shape strategy, deliver top-tier customer satisfaction, and drive operations excellence across regional accounts.

You will coordinate with the US support team, lead process improvements, ensure SOP adherence, monitor KPIs, and nurture relationships with partners in Asia, facilitating quarterly reviews and overseas visits as directed.