Amsterdam Service Designer — Research-Led, Hybrid

Marketing Report (een B2B nieuwsplatform voor marketeers); Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Dentsu Creative Amsterdam is seeking a Service Designer (Dutch) to join our team. You will uncover user needs, map journeys, and validate concepts shaping meaningful digital services while collaborating within the client’s Experience Team and the agency.

You will split time between the client’s office two days a week and our Dentsu Creative office one to two days, with a flexible setup to stay close to the teams. Fluent Dutch is required for interviews; English is also used.

Qualifications

• Experience as a Service Designer, UX Researcher, or hybrid CX role at mid-weight to senior level.
• Strong research capabilities: interviewing, testing, synthesis, and insight communication.
• Ability to turn qualitative data into structured journeys and actionable steps.
• Fluent in Dutch (required for user interviews) and comfortable in English.

Responsibilities

• Lead user interviews and usability tests in Dutch.
• Synthesize insights into journeys, service maps, and opportunities.
• Create service blueprints linking frontstage to backstage processes.
• Facilitate workshops with cross-functional teams.
• Translate research findings into actionable recommendations for Experience Design and Product.
• Collaborate with Experience Designers, Copywriters, and Product Owners.
• Support ongoing validation using AI-driven tools.

Skills

User interviews

Usability testing

Journey mapping

Service blueprints

Workshop facilitation

Stakeholder communication

AI tools

Tools

AI tools

Job description

Dentsu Creative Amsterdam is seeking a Service Designer (Dutch) to join our team. You will uncover user needs, map journeys, and validate concepts shaping meaningful digital services while collaborating within the client’s Experience Team and the agency.

You will split time between the client’s office two days a week and our Dentsu Creative office one to two days, with a flexible setup to stay close to the teams. Fluent Dutch is required for interviews; English is also used.