[Vacancy] Dentsu Creative Amsterdam has a position for Service Designer (Dutch)

Marketing Report (een B2B nieuwsplatform voor marketeers); Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Dentsu Creative Amsterdam is seeking a Service Designer (Dutch) to join our team. You will uncover user needs, map journeys, and validate concepts shaping meaningful digital services while collaborating within the client’s Experience Team and the agency.

You will split time between the client’s office two days a week and our Dentsu Creative office one to two days, with a flexible setup to stay close to the teams. Fluent Dutch is required for interviews; English is also used.

Qualifications

• Experience as a Service Designer, UX Researcher, or hybrid CX role at mid-weight to senior level.
• Strong research capabilities: interviewing, testing, synthesis, and insight communication.
• Ability to turn qualitative data into structured journeys and actionable steps.
• Fluent in Dutch (required for user interviews) and comfortable in English.

Responsibilities

• Lead user interviews and usability tests in Dutch.
• Synthesize insights into journeys, service maps, and opportunities.
• Create service blueprints linking frontstage to backstage processes.
• Facilitate workshops with cross-functional teams.
• Translate research findings into actionable recommendations for Experience Design and Product.
• Collaborate with Experience Designers, Copywriters, and Product Owners.
• Support ongoing validation using AI-driven tools.

Skills

User interviews

Usability testing

Journey mapping

Service blueprints

Workshop facilitation

Stakeholder communication

AI tools

Tools

AI tools

Job description

Dentsu Creative Amsterdam is directly looking for:

Service Designer (Dutch) - Full-time Amsterdam

At Dentsu Creative Amsterdam we're looking for a Service Designer (Dutch) to join our team.

Your role

As a Service Designer with a strong research focus, you will uncover user needs, map real customer journeys, and validate concepts that shape meaningful digital services. You’ll work inside our client’s Experience Team while staying part of Dentsu Creative, giving you the mix of embedded product collaboration and an agency community for support and inspiration.

You’ll split your time between the client’s office for 2 days a week and our Dentsu Creative office for 1 to 2 days a week. The setup is flexible and designed to help you stay close to the teams you work with.

You bring curiosity, structure, and strong research skills, turning insights into direction and helping teams make informed decisions with confidence.

What you will be doing

• Leading user interviews, usability tests, and concept validations (in Dutch)
• Synthesizing insights into clear journeys, service maps, and opportunity areas
• Creating service blueprints that connect frontstage experiences to backstage processes
• Facilitating workshops and co-creation sessions with cross-functional teams
• Translating research findings into actionable recommendations for Experience Design and Product
• Collaborating closely with Experience Designers, Copywriters, and Product Owners
• Supporting ongoing validation using AI-driven tools

Your profile

• Experience as a Service Designer, UX Researcher, or hybrid CX role on a mid-weight to senior level
• Strong research capabilities: interviewing, testing, synthesis, and insight communication
• Confidence in turning qualitative data into structured journeys and clear next steps
• Comfortable guiding sessions with stakeholders and presenting findingsSkilled at navigating feedback and collaborating across disciplines
• Able to operate independently inside a client team while staying connected to Dentsu Creative
• Fluent in Dutch (required for user interviews) and confident in English
• Based in or willing to relocate to the Netherlands (near Amsterdam)

Bonus points

• Background in telecom, utilities, finance, or other service-rich environments
• Experience with mixed-method research
• Familiarity with AI-supported research, automated analysis, or prototyping workflows

Why this role

• Conduct hands-on research that directly informs (new) services used at a national scale, shaping product decisions and improving customer satisfaction
• Be part of multidisciplinary teams where research, design, product, and tech work closely together
• Stay connected to Dentsu Creative’s design community through mentorship, open knowledge-sharing, and quarterly inspiration sessions exploring new tools, methods, and ways of working
• Enjoy a flexible hybrid setup between the client’s Sloterdijk office and our Dentsu Creative Houthavens office