Amsterdam-based Restaurant Partnerships Account Manager

OrderYOYO; Abcoude; Vor Ort; EUR 31.000 - 40.000; Vollzeit

Benefits dieser Stelle

Monthly Friday Socials

Quarterly Conferences and training

Employee Awards

Holiday buying Scheme

Wellness Wednesdays

Personal development plans and career

Zusammenfassung

OrderYOYO is seeking a commercially aware Account Manager to join a brand-new team looking after our most valuable restaurant partners. You will help restaurants grow, stay with us and get more from everything we offer.

The role is based in Amsterdam, full-time and office-based, as we launch this function across the UK, Germany, Denmark, Sweden and the Netherlands. You will manage a cohort of key partners, grow GMV within your accounts, run regular check-ins, use CRM insights to drive

Qualifikationen

• Experience in account management, customer success or a client-facing commercial role is preferred but not necessary.

Aufgaben

• Manage a cohort of key restaurant partners.
• Grow GMV within your accounts by helping partners increase orders through their app and website.
• Run regular check-ins with partners and gather feedback for product and commercial teams.
• Use CRM insights to spot where a partner’s performance could improve and where extra support or products would help.
• Drive adoption of additional products and features, such as marketing packages, ePOS and Self-Service Kiosks.
• Identify upsell opportunities on existing products and services.
• Protect retention by spotting early signs of risk and acting before a partner churns.
• Work closely with Onboarding, Sales and Support for a joined-up experience.
• Success measured on GMV growth, retention, product adoption, customer satisfaction and upselling.

Kenntnisse

Account management

Relationship building

Data analysis

Communication

Organised

Proactive

Phone communication

Tools

CRM software

Jobbeschreibung

OrderYOYO is seeking a commercially aware Account Manager to join a brand-new team looking after our most valuable restaurant partners. You will help restaurants grow, stay with us and get more from everything we offer.

The role is based in Amsterdam, full-time and office-based, as we launch this function across the UK, Germany, Denmark, Sweden and the Netherlands. You will manage a cohort of key partners, grow GMV within your accounts, run regular check-ins, use CRM insights to drive