Onboarding Associate

OrderYOYO; Amsterdam; On-site; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Uncapped bonus

€2700/month

Social environment

Casual dress

Conferences & events

Annual parties

Career development opportunities

Job summary

OrderYOYO is seeking an Onboarding Associate in Amsterdam to onboard restaurant partners, ensure customer success and drive commercial growth. You will analyze partner data, perform outbound outreach, and support live activation of partners within set timelines.

The role requires a proactive, team-oriented individual with a keen eye for detail and the ability to prioritise tasks. You will join a dynamic, fast-growing European team in a vibrant office environment.

Qualifications

• Must have a minimum of a B2 in the Dutch language.
• Strong analytical focus on restaurant partner data and performance metrics.
• Excellent communication, empathy and problem-solving abilities for partner onboarding and success.

Responsibilities

• Onboard restaurants and drive customer success in the OrderYOYO network.
• Conduct outbound calls to restaurant partners to ensure success and growth.
• Analyze existing partner data and identify optimization opportunities (offers, upsell items).
• Maintain high-quality partner service and suggest improvements.
• Handle restaurant activation from signup to live status and manage the first 60 days.

Skills

Analytical thinking

Communication skills

Empathy

Problem-solving

Teamwork

Initiative

Education

B2 Dutch language proficiency

Job description

We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!

Must have a minimum of a B2 in the Dutch language.

ORDERYOYO’s Mission

We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!

Here’s a taste of what you’ll be doing:

The Onboarding Associate role focuses on onboarding restaurants and ensuring customer success. With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.

Customer Success

Outbound calls to restaurants to ensure customer success.

Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).

Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.

Taking ideas to the restaurant partners and implementing them.

Onboarding

Dealing with the activation of our restaurant partners from the sign up to going live.

Outbound calls to restaurants to ensure smooth onboarding process.

You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.

Tracking and responsible for the restaurant within the first 60 days.

Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the Netherlands.

Location: Amsterdam

Hours: 9am-5.30pm - Full time in our Amsterdam office

What We Offer

• Great UNCAPPED bonus structure.
• €2700 p/m
• A Social & Vibrant environment – We want you to enjoy being at work.
• Casual Dress.
• Sales Conferences & Quarterly National Conferences.
• 2 Annual companywide parties.
• Genuine progression and career development opportunities.

What We Are Looking For In You

Driven self-starters who are motivated to achieve bonus.

Someone with initiative, who is able to work as part of a team and individually.

Goal-oriented individuals with a 'never say no' attitude to get the job done.

We’re all about personality and energy – We love enthusiasm.

Who We Are At OrderYOYO

We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities