Account Manager

OrderYOYO; Zaandam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Monthly socials

Training days and conferences

Career development opportunities

Wellness programs

Job summary

OrderYOYO is seeking an Account Manager to manage a portfolio of restaurant partners from Amsterdam, with a focus on growing GMV and retention. The role requires a commercial mindset, relationship-building skills, and a minimum Dutch language proficiency (B2).

You will work with onboarding, sales and support to ensure a joined-up experience while driving adoption of marketing packages, ePOS and Self-Service Kiosks. Basic salary is 2,800 EUR per month plus a bonus, with opportunities for growth.

Qualifications

• Experience in account management, customer success or client-facing commercial role preferred, attitude and drive to succeed.
• Commercially aware and able to help customers grow and increase orders.

Responsibilities

• Manage a cohort of key restaurant partners
• Grow GMV within accounts by increasing orders through app and website
• Run regular check-ins with partners and gather feedback for product and commercial teams
• Use CRM insights to spot areas for performance improvement and upsell opportunities
• Drive adoption of marketing packages, ePOS and Self-Service Kiosks
• Identify upsell opportunities on existing products and services
• Protect retention by spotting early risk signals and acting to prevent churn
• Collaborate with Onboarding, Sales and Support for a joined-up partner experience
• Measure success by GMV growth, retention, product adoption and customer satisfaction

Skills

Account management

Customer success

Relationship building

Data analysis

Communication

Job description

Location

Amsterdam (Full time, Office Based)

Requirement

Minimum of a B2 Dutch

We are looking for a commercially aware and relationship-driven Account Manager to join a brand-new team looking after our most valuable restaurant partners. You will help our restaurants grow, stay with us and get more from everything we offer.

We’re launching this team across the UK, Germany, Denmark, Sweden and the Netherlands, with plans to expand further next year, so this is a great chance to help shape a new function from the start!

Here’s a taste of what you’ll be doing:

• Managing a cohort of key restaurant partners
• Growing GMB within your accounts by helping partners increase orders through their app and website.
• Running regular check-ins with your partners and gathering feedback to share with our product and commercial teams.
• Using our CRM insights to spot where a partner’s performance could improve and where extra support or products would help.
• Driving adoption of additional products and features, such as marketing packages, ePOS and Self-Service Kiosks.
• Identifying upsell opportunities on our existing products and services.
• Protecting retention by spotting early signs of risk and acting before a partner churns.
• Working closely with Onboarding, Sales and Support so partners get a joined-up experience.
• Your success will be measured on GMV growth, retention, product adoption, customer satisfaction and upselling.

What We Are Looking For In You

Experience in account management, customer success or a client-facing commercial role is preferred but not necessary. We are looking for attitude and a drive to succeed above anything else.

• Someone who builds strong, long-term relationships and earns trust quickly.
• Commercially aware: you understand how your customers make money and how to help them make more.
• Comfortable with data, and able to take insights from dashboards and turn them into clear recommendations.
• Organised and proactive, able to manage accounts, prioritise well and follow through.
• A confident communicator over the phone

Pay Range And Compensation Package

• Basic salary €2800 p/m plus bonus

Who We Are At OrderYOYO

Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One Team) are what make us who we are and will be embedded in your day-to-day no matter what area of the business you work in.

Benefits

• Monthly Friday Socials and regular ad-hoc socials.
• Quarterly Conferences and training days.
• Employee Awards.
• Holiday buying Scheme.
• Wellness Wednesdays.
• Personal development plans and genuine career development opportunities.