Amsterdam-Based Junior Account Manager: NL & UK

Hive; Amsterdam; In loco; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity plan

MacBook provided

30 vacation days

Team events

Descrizione del lavoro

Hive is seeking a Junior Account Manager for the Netherlands and UK to manage our NL merchant base and a selection of international accounts from Amsterdam. The role combines relationship building with data-driven growth in a fast-growing Scale-Up, Software as a Service environment.

You will own the end-to-end customer journey: onboarding, account planning, upsell opportunities, and churn prevention, collaborating closely with product and operations teams.

Competenze

• Experience: 1-3 years experience in B2B Account Management, Key Account Management, Sales or Business Development
• Mindset: entrepreneurial growth mindset, with a hunger for personal development and a passion for building lasting relationships
• Hard Skills: Strong analytical as well as empathetic abilities to leverage in your communication towards customers
• Soft Skills: You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
• Fluent in writing and speaking in both Dutch and English (C2)
• Worked in a Scale-Up, Software or SaaS company; logistics and e-commerce experience is a plus but not mandatory

Mansioni

• Strategically develop our key accounts on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end
• Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
• Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
• Onboard new customers into Hive and make the first experience with Hive unforgettable
• Conduct account portfolio analysis and develop action plans for commercial development upselling strategies and churn prevention
• Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe

Conoscenze

Analytical thinking

Empathy

Relationship building

Dutch language

English language

Communication skills

Descrizione del lavoro

Hive is seeking a Junior Account Manager for the Netherlands and UK to manage our NL merchant base and a selection of international accounts from Amsterdam. The role combines relationship building with data-driven growth in a fast-growing Scale-Up, Software as a Service environment.

You will own the end-to-end customer journey: onboarding, account planning, upsell opportunities, and churn prevention, collaborating closely with product and operations teams.