Account Manager Netherlands & UK (f/m/d)

Hive; Amsterdam; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Equity incentive plan (EIP)

30 vacation days

Sabbatical every 3 years

Flexible working hours

Company offsites

MacBook or laptop provided

Job summary

Hive is seeking an Account Manager UK & NL to nurture our NL merchant base and manage select international UK accounts from Amsterdam. You’ll own an account portfolio end-to-end and drive growth in a fast-scaling European environment.

In this role you’ll develop strategic relationships, coordinate with product and operations, onboard new customers, and identify upsell and churn prevention opportunities while collaborating with a pan-European team.

Qualifications

• 1–3 years in B2B Account Management, Key Account Management, Sales or Business Development.
• Entrepreneurial growth mindset with a passion for building lasting relationships.
• Strong analytical and empathetic communication towards customers.
• Face the Hive as the company’s spokesperson to customers and coordinate with internal and external stakeholders.
• Fluent in Dutch and English (C2).

Responsibilities

• Strategically develop key accounts and growth opportunities end-to-end.
• Build and maintain relationships, coordinating with Hive teams and key decision makers.
• Collect and analyze customer feedback with the product team to improve the product.
• Onboard new customers into Hive and deliver a strong first experience.
• Conduct portfolio analysis and plan upsell and churn prevention actions.
• Join the pan-European team and deepen relationships with top D2C brands across Europe.

Skills

B2B Account Management

Relationship building

Analytical thinking

Dutch & English (C2)

Job description

Total compensation range: €52,000-€68,000 OTE

Location: Amsterdam - 4 days per week in the office

The Position

If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - As an Account Manager UK & NL, you will be in charge of our growing NL merchant base, as well as some international UK accounts, independently managing your own account portfolio

Your Key Responsibilities:

• Strategically develop our key accounts on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end
• Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
• Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
• Onboard new customers into Hive and make the first experience with Hive unforgettable
• Conduct account portfolio analysis and develop action plans for commercial development upselling strategies and churn prevention
• Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe

Your Profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

We are looking for someone who:

• Experience: 1-3 years experience in B2B Account Management, Key Account Management, Sales or Business Development
• Mindset: Entrepreneurial growth mindset, with a hunger for personal development and a passion for building lasting relationships
• Hard Skills: Strong analytical as well as empathetic abilities to leverage in your communication towards customers
• Soft Skills: You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
• Fluent in writing and speaking in both Dutch and English (C2)
• You have worked in a Scale-Up, Software or SaaS company before; logistics and e-commerce experience is a plus but not mandatory

Our offering

• Build something that matters: Hive is redefining how commerce operations works in a €200B+ market. We already reach tens of millions of consumers every year and empower over 500 independent brands to grow and thrive — and we’re just getting started.
• Work with exceptional people: Join a high-performing, ambitious team, including many from world-class companies such as McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.
• Grow with Hive: From day one, you’ll take ownership of impactful projects and grow alongside Hive as we scale. We believe in meritocracy — your impact drives your progression, not your past titles.
• Competitive compensation: We offer market-competitive salaries and an equity incentive plan (EIP) for all full-time team members.
• Tools to thrive: Choose the setup that helps you do your best work — a MacBook (or laptop of your choice), plus accessories like an extra monitor or headphones to match your working style.
• Well-being matters: Enjoy 30 vacation days per year, plus a paid 20-day sabbatical every three years to recharge and reflect.
• Flexibility and connection: Benefit from flexible working hours, free drinks and snacks at our offices, and regular team events — including company-wide offsites that bring all of Hive together.

About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.